Features

   Feature Auto Repair & ServiceBusiness ManagementJobbers & WDs

What do they want? Parts. When do they want it? Now
February 21, 2018 by Adam Malik

In our annual survey of service and repair shops, we asked what jobbers could do to better serve their customers

   Feature Auto Repair & ServiceBusiness ManagementJobbers & WDs

EDITORIAL: Survey says, there’s more you can do for your customers
February 20, 2018 by Adam Malik

Many of you probably shared this experience over the recent holiday season: you want to get the perfect gift for someone. You know exactly what they need. You looked online first, saw that the store carried the product and made…

   Feature Auto Repair & Service

GASKETS: Sealing options
January 23, 2018 by Thomas Zimmermann

What gasket would work best for a leak-prone 1974 Bronco? Time to get back to basics! By Thomas Zimmermann

   Feature Auto Repair & ServiceTraining & ApprenticeshipVehicle Technology

Why the fuel pump is evolving
January 16, 2018 by Jeff Taylor

The brushless electronically commutated fuel pump is more efficient, produces lower emissions, and tends to last longer. No wonder it has found its way into the fuel tanks of the vehicles we’re now servicing!

   Feature Auto Repair & ServiceCustomer Relations

Just watch this!
January 9, 2018 by Allan Janssen

Quebec shop owner utilizes video to explain repairs to customers… in real time.

   Feature Business Management

The Cost of Saying “No”
January 3, 2018 by Alysa Beech

How to effectively turn customer objections into opportunities.

   Feature Jobbers & WDsPeople & Profiles

EDITORIAL: Taking care of the details
November 20, 2017 by Adam Malik

Back in my younger days, I worked the counter of the paint department at a big box retailer. Customers would need help from co-ordinating colours to knowing which paint or stain would work best to getting the right caulking to…

   Feature Jobbers & WDsMilestones & AwardsPeople & Profiles

Taking pride in all he does
November 16, 2017 by Adam Malik

Barry Murray of APD in Calgary is the 2017 Jobber News Counterperson of the Year

   Feature Business ManagementJobbers & WDsVehicle Technology

Lighting the way to improved sales
November 14, 2017 by Adam Malik

Let there be (more) light. That is the recommendation of a 2017 report from the Insurance Institute for Highway Safety (IIHS) that found many midsized SUVs need to do a better job of illuminating the road ahead. According to the…

   Feature Jobbers & WDsLegislation RegulationsOE newsSupplier News & Announcements

EDITORIAL: Showdown looms again for the aftermarket
October 16, 2017 by Adam Malik

Time will tell as to whether or not lessons were learned from the so-called ‘right to repair’ battle. The aftermarket fought to have equal access to information and special tools on repairing original equipment. Without such access, drivers would have…

   Feature Jobbers & WDsSupplier News & Announcements

Timing is everything for staying cool
October 16, 2017 by Geoff Kirbyson

If one part of a vehicle’s cooling system needs to be replaced, there’s a very good chance the remaining components do, too. Experts agree there’s no shortage of upselling opportunities for jobbers when it comes to coolants, belts and hoses…

   Feature Vehicle Technology

Auto industry becoming ‘a data business’
October 16, 2017 by Adam Malik

As more data is generated and its value skyrockets, questions remain over ownership. A fight is looming.