Auto Service World


CARS_Magazine   Feature Business Management

Greenwood: How do you measure success?
September 1, 2020 by Allan Janssen

Here’s a useful exercise. If you normally refer to our industry as a “trade,” try replacing that word with “profession.” Not once in a while… but every time. It will be difficult at first, but soon it will become natural.

Jobber_News   Feature Business ManagementJobbers & WDs

Why all the fuss about tiered labour rates?
August 26, 2020 by Allan Janssen

By Bob Greenwood, AMAM A lot of repair shops still use a single catch-all labour rate. Jobbers who are watching the industry closely know these shops. If you’re selling parts to shops that stick to a single labour rate, it’s

Jobber_News   Feature Business ManagementJobbers & WDs

Off the Shelf: It’s All in the Detailing
August 26, 2020 by Allan Janssen

Off the Shelf By Susan Hitchon Spending a few days a month with manufacturers’ sales representatives is a time commitment, but it can pay real dividends to learn about the latest automotive products and taking them around to visit your

Jobber_News   Feature Market Research & Statistics

By the Numbers: Why increased customer retention is such a good thing
August 19, 2020 by Allan Janssen

    5% The percentage increase in customer retention rate that will yield a 25%-100% increase in profits. Frederick F. Reichheld, The Loyalty Effect   49 Average age of technician in the United States. Automotive Training Managers Council annual survey

CARS_Magazine   Feature New Products

Category Focus: Diagnostic Tools
August 18, 2020 by Allan Janssen

Recently released products in the Diagnostic Tool space include the Autodiagnos Pro Automotive Diagnostic System from Continental; two new diagnostic oscilloscopes from Pico Technology; wifi capabilities for the VT56 from Ateq; a new integration for the ADS 625 from Bosch; and the Topdon ArtiPad

Jobber_News   Feature Eye SpyLead StoryNews Oddities

Working with… animals?
August 12, 2020 by Allan Janssen

Cam Young of Cam’s Auto Service in Toronto said a 1999 Malibu that limped into the shop had suddenly started shifting hard and the engine light came on. When a technician popped the hood, he found three squirrels alive and

CARS_Magazine   Feature Lead StoryVehicle Technology

GF-6 designed to protect modern engines
August 11, 2020 by Allan Janssen

  By Allan Janssen A new oil specification that offers better protection for modern engines bring new opportunities for shops to build trust with conscientious vehicle owners. GF-6 oils offer particular benefits to consumers who are determined to preserve the

Jobber_News   Feature Auto Repair & ServiceVehicle Technology

GF-6: a significant upgrade to legacy fluids
August 5, 2020 by Allan Janssen

  The new specification represents a significant upgrade to legacy fluids, allowing service providers to give their customers more confidence in their engine protection. By Allan Janssen The latest oil specification, which made its debut in May, was eight years in

CARS_Magazine   Feature Auto Repair & ServiceVehicle Technology

Techs in a time crunch
August 5, 2020 by Allan Janssen

  By Allan Janssen John Waraniak pulls no punches when he talks about the impact of advanced automotive technology on the automotive aftermarket. Armed with dozens of arresting slides in his presentation deck, the vice president of vehicle technology for

CARS_Magazine   Feature Business ManagementService Advisor and Selling

Marketing Primer: Connecting with your customer
August 5, 2020 by Peter Bulmer

By Peter Bulmer Getting new customers into your shop is always a challenge. Even after spending the time to make sure that your prices are right, your service offering is balanced, your curb appeal is great, and your waiting area

Jobber_News   Feature Market Research & Statistics

By the Numbers: Safe driving, stop-start technology, and lines of code
July 29, 2020 by Allan Janssen

40% Percentage of Canadians who believe distracted driving is the number one threat of car-related deaths, surpassing impaired driving (33 per cent) as the leading factor.   54% The percentage of millennials around the world who say they would

Jobber_News   Feature Jobbers & WDsService Advisor and Selling

Right-sizing your inventory
July 22, 2020 by Allan Janssen

By Geoff Kirbyson The question isn’t whether jobbers and smaller repair shops can afford the proper software to run their inventory management system. It’s whether they can afford not to. Experts agree that there are simply too many stock keeping