Auto Service World

Features

Jobber_News   Feature Business ManagementService Advisor and Selling

SELLING: How to gain your customer’s confidence
May 12, 2020 by Allan Janssen

  By donalee Moulton In a competitive aftermarket, attracting new customers and convincing them to return is more than smart business. It’s essential. It is also a skill and a way of doing business that can be learned and enhanced.…
CARS_Magazine   Feature Business ManagementNews Oddities

What are you listening to?
May 12, 2020 by Allan Janssen

  By Allan Janssen Podcasts are not a new thing. Streaming radio shows directly to your phone or MP3 player, or downloading them to your computer has been a thing since 2004. But it seems the first decade of podcasting…
CARS_Magazine   Feature Business Management

Getting through the disruption
May 9, 2020 by Bob Greenwood

By Bob Greenwood, AMAM A massive aftermarket disruption is well underway. Your business will be dramatically affected this year by what the shops you sell to are going through. Shop owners who can see the prevailing trendlines are paying very…
Jobber_News   Feature Business ManagementIndustry Trends

‘Game changers’ set to rewrite the meaning of work
May 9, 2020 by Allan Janssen

  Attempting to predict how technology will impact an industry is a difficult but important exercise. By Allan Janssen On the surface, the auto parts distribution industry seems well insulated from automation. After all, auto parts will continue to be…
Jobber_News   Feature

It’s what is on the inside that will count
January 23, 2020 by Adam Malik

By Adam Malik There’s a theory out there that by introducing automated driving through ride sharing and mobility-as-a-service options, apprehensions of the technology will decrease. It’s easy to connect the thought dots. As people see these cars and get into…
CARS_Magazine   Feature Business ManagementPeople & Profiles

Next adventure for this innovative shop owner? Retirement
January 1, 2020 by Allan Janssen

By Allan Janssen Since 1975, Bruce Eccles has kept ‘the valley town’ of Dundas, Ont. moving. The owner of Eccles Auto Service has flourished in five different locations in and around his hometown over the years. The business now includes…
CARS_Magazine   Feature Business ManagementConsumer trendsMarket Research & Statistics

Winning websites offer marketing tips
December 26, 2019 by Jacob Stoller

By Jacob Stoller With all the hype about the “newness” of the digital age, it’s hard to believe that the world’s first website turned thirty in 2019. However, while social media sites such as Facebook, Twitter and LinkedIn have dominated…
Jobber_News   Feature Auto Repair & ServiceIndustry Trends

Today’s H.R.: Bringing women into the aftermarket
December 3, 2019 by donalee Moulton

  By donalee Moulton In an era where competition is fierce, talent is scarce, and #MeToo is an international movement, traditional male-dominated companies are looking to attract, retain, and promote more women. That strategy is certainly becoming increasingly common in…
CARS_Magazine   Feature Auto Repair & Service

Air Springs doesn’t have to be a dealership job!
December 3, 2019 by Doug Taylor

  By Doug Taylor More and more luxury cars, SUVs, and trucks come with standard or optional air suspension these days. It’s unfortunate, then, that a lot of aftermarket shops consider this kind of work to be out of their…
CARS_Magazine   Feature Auto Repair & ServiceLead StoryNews OdditiesVehicle Technology

The More Things Change? Wheels
November 21, 2019 by Allan Janssen

Our latest walk down memory lane takes a look at how the manufacturing and marketing of lifts has changed over the years. September 2019:  Wheels July 2019: Lifts May 2019: Spark Plugs March 2019: Invoicing Systems The more things change?…
CARS_Magazine   Feature Business ManagementCustomer RelationsIndustry TrendsLead StoryVehicle Technology

Advancing Vehicle Technology: Friend or foe?
September 17, 2019 by Jacob Stoller

In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…
Jobber_News   Feature Auto Repair & ServiceIndustry TrendsNew ProductsVehicle Technology

Powering up: A look at battery technology
September 5, 2019 by Geoff Kirbyson

By Geoff Kirbyson You might not know it – or even hear it – but there’s a revolution going on under the hood of the modern automobile. With electric cars rolling off dealer lots in increasing numbers and traditional cars…