Auto Service World


Jobber_News   Feature Market Research & Statistics

By the Numbers: Jobbers and Wholesalers
November 2, 2020 by Allan Janssen

    80% In 2019, the percentage of e-commerce purchases (by dollar volume) that was picked up at a retail location as opposed to delivered to a home. NPD Group   98.5% In 2019, the share of global light vehicles

Jobber_News   Feature Business Management

JobberView: The Quality Alternative
November 2, 2020 by Zara Wishloff

  By Zara Wishloff The reputation of aftermarket parts has taken quite a tumble. There was a time, in the early decades of the automotive industry, when aftermarket parts were seen as the quality alternative to cheap and poorly manufactured

Jobber_News   Feature Business Management

Getting Paid: How to collect without creating hard feelings
November 2, 2020 by Allan Janssen

  By Jeff Mowatt If you’ve ever experienced the awkwardness of having to call a customer to remind them to pay their bill, you know that you have to walk a very fine line of diplomacy. Being a pushover won’t

CARS_Magazine   Feature Eye Spy

By the Numbers: Vehicle platforms and battery power
November 2, 2020 by Allan Janssen

  14,890 Number of automotive repair and maintenance shops in Canada in 2018. The majority (9,441 shops) had fewer than five employees; 5,442 shops had five to 99 employees. There were seven commercial shops with more than 100 employees. A

CARS_Magazine   Feature

The battle between EVs and ICE-vehicles heats up
November 2, 2020 by Allan Haberman

By Allan Haberman It is somewhat ironic that as technology advances, we’re seeing more electric vehicles on our roads. Ironic because some of the first cars built were electric… and it was precisely the new technology of the day that

CARS_Magazine   Feature Training & Apprenticeship

Online Learning: The changing face of training
November 2, 2020 by Allan Janssen

By Allan Janssen California-based technical trainer Mike Cleary was all set to come to Vancouver for a Powerstroke Diesel class in the last week of March. The technical class had been scheduled for months, and a good turnout was expected.

Jobber_News   Feature Auto Repair & Service

How toxic coolant kills engines
November 2, 2020 by Allan Janssen

By Allan Janssen Should a vehicle’s coolant reservoir be under lock and key? Bobby Bassett says there’s an argument to be made for such an extreme measure. Bassett, the North American national training manager for Gates Automotive Aftermarket, told participants

Jobber_News   Feature Eye SpyNews Oddities

Eye Spy: More adventures with animals
September 23, 2020 by Allan Janssen

  Midas technician Moe LeBlanc in Moncton, N.B., found this picture-perfect bird’s nest under the hood of a 2006 Dodge Ram that came in with a coolant leak. The customer, who drives the truck every day, couldn’t believe it hadn’t

CARS_Magazine   Feature Business ManagementService Advisor and Selling

Straw poll: What I learned during Covid
September 22, 2020 by Allan Janssen

    By Peter Bulmer We conducted a straw poll recently to find out what lessons people are taking away from the extraordinary circumstances we’re all facing this year.   I’ve learned…   …to maintain a wide array of services

CARS_Magazine   Feature Business Management

Covid-19: Just the latest challenge
September 16, 2020 by Allan Janssen

By Bob Greenwood Everyone is aware that vehicle technology and business trends are moving forward at a constant pace. Things are changing so fast, in fact, that many automotive repair shops have had to devise strategies to help them keep

CARS_Magazine   Feature Market Research & Statistics

By the Numbers: Aging technicians
September 15, 2020 by Allan Janssen

  11.8 years Average age of U.S. cars and light trucks on the road in 2019. IHS Markit   9.71 years Average age of Canadian cars and light trucks on the road in 2017 (most recent data). AIA Outlook Study

CARS_Magazine   Feature Service Advisor and Selling

New study offers tips for attracting tomorrow’s buyers
September 14, 2020 by Allan Janssen

Automotive retailers that are not tied to dealerships have a built-in advantage when it comes to attracting younger customers. Repeated surveys have shown that millennials – those born between 1981 and 2000 – are less suspicious of smaller shops than