Auto Service World

Features

CARS_Magazine   Feature Business ManagementService Advisor and Selling

How routine work builds loyal customers
August 22, 2019 by Allan Janssen

By Allan Janssen The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism. And even in the digital age, it has not lost its…
CARS_Magazine   Feature Market Research & Statistics

BY THE NUMBERS: A look at texting
August 21, 2019 by Allan Janssen

  3 minutes More than 90 percent of the time, texts are read within the first three minutes after receipt. Zipwhip, 2019 State of Texting Report   60% By far the most common business use of texting is to schedule…
Jobber_News   Feature Business ManagementJobbers & WDs

GREENWOOD: The blueprint for investment
August 20, 2019 by Allan Janssen

Jobbers can help their clients more than they may think when it comes to a shop being properly stocked. The problem, however, is that most shops don’t stock. There are unrealized benefits: eliminating wait times for deliveries, more on-hand products…
CARS_Magazine   Feature Auto Repair & ServiceEye SpyNews Oddities

Sometimes it’s just beyond repair!
August 19, 2019 by Allan Janssen

Bruce Silverson of Hilltop Autopro in White Rock, B.C. had to use his diplomatic skills when a customer brought in a 2002 Mazda Protege with a complaint of “spongey brake pedal.” When they lifted the car, they found out there…
Jobber_News   Feature Consumer trendsIndustry Trends

Is the symbolism of car ownership becoming outdated?
August 15, 2019 by Adam Malik

By Adam Malik By 2025, nearly half of car owners will be ready to throw away their car keys. The thought that some people might not want to have a vehicle of their own is a shocking one –particularly to…
CARS_Magazine   Feature CommentaryPeople & Profiles

Commentary: Coffee and Conversation
August 14, 2019 by Allan Janssen

SERVICE NOTES  By Allan Janssen For those out there who are curious about how a magazine like this gets made, it starts with coffee. A lot of it, close at hand, and strong. Then there is rumination. Thoughts, like coffee, must…
CARS_Magazine   Feature Auto Repair & ServiceOE newsVehicle Technology

Robotics likely to assist but not replace technicians
August 14, 2019 by Allan Janssen

In the fifth in a series of seven articles sponsored by Chevron, reporter Jacob Stoller looks at how technicians of the future might benefit from wearable tech and robotics geared toward ergonomics and safety. By Jacob Stoller Robots have stoked…
CARS_Magazine   Feature Business ManagementService Advisor and Selling

Five tips to providing five-star service
August 13, 2019 by Katie Mares

  By Katie Mares Most shop owners think offering a “five-star experience” carries an additional expense. It is perceived as the result of a retail strategy that leans toward luxury. But offering your customers a five-star experience doesn’t have to…
CARS_Magazine   Feature New Products

Category Focus: Engine parts
August 12, 2019 by Allan Janssen

Recently released products in the automotive engine parts space include variable valve timing chain kits from Cloyes, a rear differential cover from Dorman, spark plug wire and boots sleeves from DEI, and a new piston kit from Mahle. Welcome to…
Jobber_News   Feature Business ManagementJobbers & WDsMilestones & AwardsPeople & Profiles

Our Jobber of the Year: It’s All About the Customer
August 8, 2019 by Allan Janssen

By Adam Malik At the end of the day, it’s all about your customer. Drew Currie, manager of Motorcade Industries’ Mississauga West branch, says what’s a jobber for if not to help make repair shop businesses better, meet customer needs…
Jobber_News   Feature Business ManagementJobbers & WDs

Greenwood: Making Your Investments Pay Off
August 7, 2019 by Allan Janssen

By Bob Greenwood Many jobbers have a tendency to look at every dollar leaving their business as an expense, rather than an investment. This can be a scary attitude. It’s time to slow down and consider some math. Imagine talking…
CARS_Magazine   Feature New Products

Category Focus: BRAKES
August 3, 2019 by Allan Janssen

Recently released products in the automotive brake space include new rotors and pads from Brembo, new part numbers from Robert Bosch, brake pads from Continental’s ATE brand, and rotors from Raybestos. Welcome to Auto Service World’s Category Focus, looking at…