Auto Service World

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Service Advisor and Selling

Auto Service World  Cars Magazine  Jobber News   News Business ManagementService Advisor and Selling

Avoiding phone fails
June 21, 2019 by Allan Janssen

The difference between gaining a new customer and losing a potential sale often boils down to how you handle incoming calls.

Jobber_News   Feature Jobbers & WDsService Advisor and SellingVehicle Technology

Oil and Filter Market is Continually Evolving
June 14, 2019 by Allan Janssen

  By Adam Malik Summer is time for a lot of things, including DIY oil changes. Across Canada, auto enthusiasts and would-be mechanics are gearing up for to do oil and filter jobs in their driveways. The first thing they’re

CARS_Magazine   Feature Business ManagementService Advisor and Selling

GREENWOOD: Welcome to the New Aftermarket
June 14, 2019 by Allan Janssen

By Bob Greenwood, AMAM Isn’t it amazing how much change has taken place in our industry just in the past three years, and how much disruption is entering the aftermarket? Change and disruption will challenge shop owners at a truly

Jobber_News   Feature Business ManagementService Advisor and SellingVehicle Technology

Better Selling: Ending the Confusion Over TPMS
June 14, 2019 by Allan Janssen

By Adam Malik It’s enough to make some people want to pull their hair out. Lighting up support lines at tire pressure monitoring system manufacturers is the confusion around programming and relearning sensors to vehicles. It can be confusing to

Auto Service World  Cars Magazine  Jobber News   News AnnouncementsService Advisor and SellingSupplier News & Announcements

Epicor acquires MechanicNet, expanding its portfolio of services
June 5, 2019 by Allan Janssen

Epicor Software Corporation has acquired MechanicNet Group, a leading provider of customer relationship management (CRM) and retention solutions for auto repair shops. The transaction closed on June 3. Financial terms of the agreement were not disclosed. Texas-based Epicor, a global

Auto Service World  Cars Magazine  Jobber News   News AnnouncementsMilestones & AwardsService Advisor and SellingSupplier News & Announcements

Kukui secures $27 million in Series-A funding
June 4, 2019 by Allan Janssen

Kukui Corporation, providers of digital marketing solutions for repair shops, has secured $27 million in funding from a Memphis-based investment firm. SSM Partners will provide Kukui Corporation with Series-A funding to accelerate continued platform innovation, rapid market expansion, expanded customer

Auto Service World  Cars Magazine  Jobber News   News Business launchNew ProductsService Advisor and SellingSupplier News & Announcements

Gain Aftermarket makes contract marketing talent accessible
May 14, 2019 by Renee Montague

Thirty years after they first worked together at Magnum Gaskets, Arnie Fox and Steve Durning have formed a new marketing services firm. The Chicago-based company, Gain Aftermarket, offers contract marketing talent to the automotive industry as a low-cost alternative to hiring a

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BOOK REVIEW: Fly Free by Mister Transmission’s Randy Moore
March 26, 2019 by Allan Janssen

Self-help book offers nuggets of wisdom, drawn from a career of reading trends, anticipating change, and growing a business.

CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementService Advisor and SellingVehicle Technology

The DVI revolution: How tablets made their way into the bay
March 19, 2019 by Alan Beech

How digital video inspections became one of the auto repair industry’s greatest selling tools.

Auto Service World  Cars Magazine  Jobber News   News Service Advisor and SellingVehicle Technology

COMMENTARY: Are you selling your shop’s top asset?
March 18, 2019 by Riley Fletcher

Riley Fletcher, service advisor at T&H Autopro in Kamloops, B.C., says we ought to be letting customers know about the skills of our greatest assets: our technicians.

CARS_Magazine   Feature Auto Repair & ServiceService Advisor and Selling

Selling SPRING
March 11, 2019 by Allan Janssen

There are some services that should be part of your spring package… are you selling them?