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Service Advisor and Selling

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Right-sizing your inventory
July 22, 2020 by Allan Janssen

By Geoff Kirbyson The question isn’t whether jobbers and smaller repair shops can afford the proper software to run their inventory management system. It’s whether they can afford not to. Experts agree that there are simply too many stock keeping

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Taking charge of Battery Sales
July 13, 2020 by Allan Janssen

Modern car batteries have an increasingly complex job description. Once needed simply to provide power to crank the engine, they now need to provide power continuously to dozens if not hundreds of sources. From navigation and entertainment devices to heaters,

Auto Service World  Cars Magazine  Jobber News   News Jobbers & WDsLead StoryService Advisor and Selling

Best practice: Touching base with your customer
July 7, 2020 by Allan Janssen

Touching base with your customer from time to time is a healthy exercise.

Jobber_News   Feature Business ManagementService Advisor and Selling

Taking charge of Battery Sales
July 7, 2020 by Allan Janssen

Modern car batteries have an increasingly complex job description. Once needed simply to provide power to crank the engine, they now need to provide power continuously to dozens if not hundreds of sources. From navigation and entertainment devices to heaters,

CARS_Magazine   Feature Business ManagementService Advisor and Selling

Connecting with your customers
June 18, 2020 by Peter Bulmer

By Peter Bulmer Getting new customers into your shop is always a challenge. Even after spending the time to make sure that your prices are right, your service offering is balanced, your curb appeal is great, and your waiting area

Auto Service World  Cars Magazine  Jobber News   News Business ManagementConsumer trendsService Advisor and Selling

Marketing primer: How to attract new customers
June 18, 2020 by Allan Janssen

All of your good qualities will go unnoticed until people are coming through the doors to check you out.

Jobber_News   Feature Business ManagementService Advisor and Selling

SELLING: How to gain your customer’s confidence
May 12, 2020 by Allan Janssen

  By donalee Moulton In a competitive aftermarket, attracting new customers and convincing them to return is more than smart business. It’s essential. It is also a skill and a way of doing business that can be learned and enhanced.

Auto Service World  Cars Magazine  Jobber News   Video Business ManagementService Advisor and Selling

Greenwood’s Garage | Season 3, Episode 16
April 24, 2020 by Allan Janssen

  Repair shops, service bays, and parts operations are simply not changing fast enough to keep up with advancing vehicle technology and evolving consumer expectations. Are jobbers, shop owners, and technicians in denial about what’s going on in the marketplace?

Auto Service World  Cars Magazine  Jobber News   News Covid-19Service Advisor and Selling

App enables social-distancing during service check-in
April 3, 2020 by Allan Janssen

Daimler Trucks North America LLC (DTNA) has launched the second generation of its Express WriteUp mobile application, which helps service advisors and customers adhere to social distancing guidelines. The update also speeds up the repair order process, according to the company.

Auto Service World  Cars Magazine  Jobber News   News Business ManagementConsumer trendsCustomer RelationsLead StoryService Advisor and Selling

Greenwood’s Garage: Why CRM matters
February 26, 2020 by Bob Greenwood

Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses.     “It is important to acknowledge that your business is built on

Auto Service World  Cars Magazine  Jobber News   News Business ManagementConsumer trendsService Advisor and Selling

New program automatically texts inspection results to customers
February 14, 2020 by Allan Janssen

Hunter Engineering Company and Kimoby have announced a new integration to automatically send inspection results to customers via text. According to a joint announcement, the program solves a problem for busy shops where advisors may not always present inspection findings

Auto Service World  Cars Magazine  Jobber News   News Business ManagementLead StoryService Advisor and Selling

SELLING: How to gain your customer’s confidence
February 13, 2020 by donalee Moulton

Conversations are central to attracting new customers.