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Tips to get rid of the ‘muck’ in your shop
May 3, 2022 by Adam Malik

Is your shop a mess? Are techs walking from one end of the shop to the other to get tools, supplies and parts? They’re wasting a lot of time and losing your shop money, experts warned. Frank Scandura, owner of

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The biggest challenges facing shops
May 3, 2022 by Adam Malik

Parts shortage is the biggest challenge facing automotive repair and service shops going forward, according to a recent survey of shops in the United States. IMR surveyed independent automotive repair shops in February to get insight into what they believe

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KYB launches new rewards for parts pros
May 2, 2022 by Adam Malik

Automotive parts professionals will have a chance to earn extra cash from KYB through its latest promo. The shocks and struts manufacturer is continuing its 2022 national promotion schedule with the launch of Strut-Plus Rewards. From May 1-30, KYB will

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Milwaukee adds new hooks and picks options
May 2, 2022 by Adam Malik

Milwaukee Tool is expanding its automotive technician hand tools lineup to feature four new hose picks and two new sets. The hose pick sets offer a puncture protection flat hose pick that eases user frustration and reduces the frequency of

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OTC introduces new high-lift transmission jack
May 2, 2022 by Adam Malik

OTC has released the new TJH10, a 1,000-lb capacity high-lift transmission jack. It is ideal for securely positioning a load to remove or install transmissions. The jack features a universal saddle with large, easy to grip knobs to adjust the

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Can customers handle price increases as inflation continues?
April 29, 2022 by Adam Malik

Inflation doesn’t show any signs of slowing down but it doesn’t appear consumers are changing their purchasing habits as a result, according to financial experts speaking at a recent aftermarket conference. While the COVID-19 pandemic isn’t over, consumers are feeling

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Two key questions to ask when a customer enters the shop
April 28, 2022 by Adam Malik

Do you know what each one of your customers expect or desire from their vehicle? If not, your chances of future sales are not great, warned shop coaches. When a customer brings their vehicle to your shop, the service advisor

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How distracted Canadians are when driving
April 28, 2022 by Adam Malik

More than four-in-five Canadians admit to driving distracted and more than half see it as more dangerous than impaired driving, according to a pair of new surveys. The fourth annual distracted driving report from RatesDotCa found that 83 per cent

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What Canadians are saying about how much they’ll drive
April 27, 2022 by Adam Malik

The pandemic and the need to commute to the office are influencing how much Canadians are driving and what kind of vehicle they want to own, according to a recent survey. Nearly half (48 per cent) of Canadians told a

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EV sales on the rise, stats show
April 27, 2022 by Adam Malik

While there has been much talk recently about an increased interest in electric vehicles, there is now data that is indeed showing an upward trend. Sales of EVs were up 60 per cent in 2021, according to Statistics Canada. In

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New NAPA brand to service EVs, hybrids
April 26, 2022 by Adam Malik

NAPA has officially launched its new banner in Canada to specifically service and repair electric and hybrid vehicles. The NexDrive banner is a network of automotive service centers for next-generation vehicles. As Canadians report greater interest in electric vehicles and

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Why you need set customer expectations
April 26, 2022 by Adam Malik

If you don’t set a customer’s expectations on your terms, you’re going to have to live up to their expectations on their terms, says a shop owner and coach. A customer may have come in for an oil change and