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Ontario aftermarket pros gather to learn about EVs
June 23, 2022 by Adam Malik

Demand for electrification, especially in fleets, is growing. So the Automotive Aftermarket Retailers of Ontario gathered shop and other aftermarket leaders together to learn more about the area and how to support customers. The day featured speakers from charging equipment

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AARO hosting EV training day
May 31, 2022 by Adam Malik

Automotive aftermarket shops and their fleet customers are being invited to learn about how to be ready for a future with electric vehicles. Sales and popularity of electric vehicles are picking up across Canada. While experts believe the aftermarket won’t

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West Coast Classic golf tourney is back
May 31, 2022 by Adam Malik

Lordco Auto Parts is teaming up with CARPAK Distributing Corp. to present the 2022 Stan Kingshott West Coast Classic this summer. The charity golf event is back after being put on hold for the last two years due to the

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Is industry’s financial success sustainable?
May 11, 2022 by Adam Malik

The automotive aftermarket is seeing its bottom line perform at levels it never has before. But is this just a blip on the radar or can it continue beyond pandemic times? While challenges lie ahead — gas prices being one

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How one mistake can ruin the customer relationship
May 10, 2022 by Adam Malik

Disney World is supposed to be the most magical place in the world. Imagine going there and having a great day. But as you walk out, Mickey Mouse punches you in the head. All the good feelings are gone because

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How these aftermarket execs are recruiting and retaining
May 4, 2022 by Adam Malik

It’s hard enough to find people to work for you. Keeping them? That’s another battle, automotive aftermarket industry executives suggested during a recent conference. For Mike Carr, chief executive officer of Cardone Industries, getting people to work for his company

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Can customers handle price increases as inflation continues?
April 29, 2022 by Adam Malik

Inflation doesn’t show any signs of slowing down but it doesn’t appear consumers are changing their purchasing habits as a result, according to financial experts speaking at a recent aftermarket conference. While the COVID-19 pandemic isn’t over, consumers are feeling

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Two key questions to ask when a customer enters the shop
April 28, 2022 by Adam Malik

Do you know what each one of your customers expect or desire from their vehicle? If not, your chances of future sales are not great, warned shop coaches. When a customer brings their vehicle to your shop, the service advisor

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ASW Conversations: SEMA isn’t letting a crisis go to waste
April 26, 2022 by Adam Malik

Auto Service World – ASW Conversations: SEMA isn’t letting a crisis go to waste There’s a saying to never let a good crisis go to waste and the Specialty Equipment Market Association (SEMA) is taking that to heart when planning

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ASW Conversations: The Return of Tradeshows
April 12, 2022 by Adam Malik

Auto Service World — ASW Conversations: The Return of Tradeshows The first major live tradeshow in Canada took place in Vancouver last week. Lordco Auto Parts welcomed back customers, suppliers and guests to the PNE Coliseum and Agridome. It was

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Lordco tradeshow marks return
April 8, 2022 by Adam Malik

It felt so good to be back. That was the consensus among attendees at Lordco’s 32nd Annual Tradeshow this week. It was the first live and in-person event held in the Canadian automotive aftermarket in more than two years. For

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ACC conference returns this summer
March 30, 2022 by Adam Malik

The Automotive Communications Council will gather again in person at its 2022 Annual Conference in August. Marketing and communications from across the industry will be in Savannah, Georgia, from August 9-11. Passes to the conference are available now at $550