Auto Service World

Commentary

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COMMENTARY: Seeking Silver Linings
June 16, 2020 by Allan Janssen

We’ve seen how the coronavirus can divide us… can it also unite us?

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COMMENTARY: Ageism is getting old
June 11, 2020 by Allan Janssen

Making generalizations based on age isn’t fair and doesn’t make good business sense.

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COMMENTARY: Who are you in a crisis?
June 9, 2020 by Allan Janssen

Adversity on this scale tends to bring out our essential natures.

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Commentary: Training is no longer an option
June 2, 2020 by Allan Janssen

Offering your employees training and career development is a cost of doing business in the modern world.

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Commentary: This was NOT a gender vote
May 18, 2020 by Allan Janssen

If you’re not used to the term ‘Madame Chairman’ being thrown around at AIA meetings, you’re in for a treat.  We’ll hear those words an awful lot over the next year, as Susan Hitchon takes her place in the lead

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Commentary: Our badge of honour
May 13, 2020 by Allan Janssen

We’re fortunate to be in an industry that was not only open during the worst of the crisis … it was essential.

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Greenwood’s Garage: Are you headed for trouble?
March 4, 2020 by Allan Janssen

Shop owners who monitor their numbers properly on a monthly basis are more in control of their destiny than they may think. If they study the year-to-date trends that their numbers offer, they won’t be driving in the dark. Establishing

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COMMENTARY: It All Boils Down to Quality
February 20, 2020 by Allan Janssen

Somewhere between rock solid and rock bottom are aftermarket companies that struggle with consistency.

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COMMENTARY: An open letter to manufacturers
January 22, 2020 by Allan Janssen

By Bob Paff   Dear Mr. Manufacturer: Who is your biggest customer? If you’re thinking it’s the local jobber or John Q. Public, please allow me to humbly suggest that you give your head a shake. It is repair shop

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COMMENTARY: The future we’re hurtling toward
January 16, 2020 by Allan Janssen

We seem to be plagued by a morbid pessimism that advanced technology is undoing our industry.

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GREENWOOD: Get focused on your client
January 8, 2020 by Allan Janssen

Do you have the kind of relationship with ASPs that they heed your advice? The most progressive jobbers do.

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COMMENTARY: They can’t handle the truth!
January 2, 2020 by Allan Janssen

I hate to admit it, but a friend of mine would be a terrible customer for any repair shop. If you see him coming, flip the sign in the window. “Sorry! We’re closed.” You’ll be doing yourself a favour. He’s