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Topic
Business Management
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Don’t be afraid to sell to the customer
June 16, 2022 by
Adam Malik
When calling the customer to let them know about the cost to repair their vehicle, do you sound scared and unsure, and essentially ask if it’s OK with them that the job will cost so much money? Stop that, said…
News Auto Repair & ServiceBusiness ManagementTraining & Apprenticeship ASE adds ADAS certification test
June 16, 2022 by
Adam Malik
An Advanced Driver Assistance Systems (ADAS) Specialist Certification test (L4) is now being offered by The National Institute for Automotive Service Excellence (ASE) has introduced. The test is designed to identify technicians who possess knowledge of the skills required to…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements How chat features can drive your bottom line
June 15, 2022 by
Adam Malik
Do you communicate with your customers via online chat? If not, you should look at implementing such a tool in your store. A recent survey of customer service leaders gave big thumbs up to using digital chat tools to boost…
News Auto Repair & ServiceBusiness ManagementConsumer trendsEconomy and Politics Interest rates hiked. How will this affect consumers?
June 10, 2022 by
Adam Malik
The Bank of Canada issues another major increase to its key interest rate. It has some Canadians changing how they spend their money. It was the second time in two months the central bank raised its rate by half a…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements The latest fraud schemes hitting your shop
June 9, 2022 by
Adam Malik
As cash is used less and less in the daily life of many consumers, crooks are looking at new ways to steal money from customers and their employers in the automotive aftermarket. Hunt Demarest, a senior accountant with Paar, Melis…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements How you may be able to claim money from credit card class action
June 9, 2022 by
Adam Malik
If your business has accepted two major credits for the last two decades, you may be able to get a share of a class action settlement. The Canadian Federation of Independent Business (CFIB) recently announced that small businesses that accepted…
News Business ManagementIndustry TrendsMarket Research & Statistics How employee pay is changing
June 8, 2022 by
Adam Malik
If you haven’t examined the pay structure in your business, you appear to be in the minority, according to results from a recent survey. In fact, noted business consulting firm Robert Half Canada, not only do workers expect a raise…
News Auto Repair & ServiceBusiness ManagementJobbers & WDs Advance Auto Parts offers remodelling program to shops
June 7, 2022 by
Adam Malik
Members of the TechNet network are being offered the opportunity to take part in a branding program unveiled by Advance Auto Parts. TechNet Impressions offers customized design concepts to allow for a shop remodel. It’s available to the 15,000 locally-owned…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements What shop owners can learn from dentists
June 2, 2022 by
Adam Malik
How often have you gotten out of a dentist’s chair, mouth in pain, drool going down the side of your mouth, maybe some blood? And then the receptionist at the front cheerily says they’ll see you in six months? “And…
News Auto Repair & ServiceBusiness ManagementIndustry TrendsJobbers & WDsSupplier News & Announcements Is nearshoring the real deal?
June 1, 2022 by
Adam Malik
As companies move away from lean manufacturing, the automotive aftermarket is increasingly looking at nearshoring. But is it a fad or is it here to stay? Nearshoring, sometimes called onshoring, would see a company’s manufacturing operations moved from overseas to…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Here’s what’s key in a hybrid workplace
June 1, 2022 by
Adam Malik
If your business is utilizing hybrid work options for some or all of your staff, engagement is critical to its success. And there are three key drivers behind employee engagement, reported human resources research firm McLean & Company in a…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements The importance of always recommending needed service
May 31, 2022 by
Adam Malik
Technicians need to ensure they’re properly vetting each vehicle that comes through the shop to ensure the customer’s vehicle is safe and potential issues are flagged. Whether the customer decides to act on the recommendations is up to them. But…