Topic
Business Management

       News Business ManagementLead StoryService Advisor and Selling

SELLING: How to gain your customer’s confidence
February 13, 2020 by donalee Moulton

Conversations are central to attracting new customers.

       News Business ManagementSupplier News & Announcements

Mitchell 1 opens registration for workshop in Florida
February 12, 2020 by Allan Janssen

Mitchell 1 will hold its first Shop Management Workshop April 30 – May 2 at the Rosen Center Hotel in Orlando, Florida. The training is designed for auto shop management software users who want to learn more advanced capabilities, shortcuts,…

       News Business ManagementConsumer trendsLead StoryService Advisor and Selling

What do your female customers think of your shop?
February 12, 2020 by Allan Janssen

Women are the chief purchasing officers in their homes. Do they want to do business with you?

       News Business ManagementLead StoryNews Oddities

What are you listening to?
February 6, 2020 by Allan Janssen

Want to hear what all the fuss is about? Check out these aftermarket-related podcasts. But be forewarned… they can be habit forming!

       News Business ManagementConsumer trendsLead Story

Accessorizing sales
February 5, 2020 by Allan Janssen

Retailers report stable or growing sales of accessories, dispelling reports of a “retailpocalypse.”

       News Business ManagementConsumer trendsLead StoryMarket Research & Statistics

Leveraging the World’s Biggest Search Engine
January 29, 2020 by Allan Janssen

Want business to grow? Make sure you are being seen on Google.

       News Auto Repair & ServiceBusiness ManagementLead StoryTraining & ApprenticeshipVehicle Technology

Technology placing new demands on technicians’ time: research
January 23, 2020 by Allan Janssen

The rapid pace of changing technology has put automotive technicians in time crunch, according to a new study by IMR Inc. The Illinois-based research company says the core challenge is simply to keep up with system changes and diagnostic procedures.…

       News Auto Repair & ServiceBusiness ManagementConsumer trendsCustomer Relations

Auto Value and Confidence Plus partner with autotext.me
January 21, 2020 by Allan Janssen

The Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value and Confidence Plus Certified Service Centers, has signed autotext.me as an approved provider for the program group’s Certified Service Center (CSC) program. Autotext.me offers texting and digital vehicle inspection along…

       News Business ManagementNew ProductsSupplier News & Announcements

AB Magic obtains the newest NexLink certification
January 16, 2020 by Allan Janssen

 AB Magic, the management software by Laval-Que.-based VL Communications, has just obtained the brand-new NexLink certification. All the features of the WHI catalogue (Nexpart) are now available and integrated into the software. That included Smart Search, A-Z search, Service Trend…

       News Business ManagementCommentaryLead Story

GREENWOOD: Get focused on your client
January 8, 2020 by Bob Greenwood

Do you have the kind of relationship with ASPs that they heed your advice? The most progressive jobbers do.

   Feature Business ManagementPeople & Profiles

Next adventure for this innovative shop owner? Retirement
January 1, 2020 by Allan Janssen

By Allan Janssen Since 1975, Bruce Eccles has kept ‘the valley town’ of Dundas, Ont. moving. The owner of Eccles Auto Service has flourished in five different locations in and around his hometown over the years. The business now includes…

   Feature Business ManagementConsumer trendsMarket Research & Statistics

Winning websites offer marketing tips
December 26, 2019 by Jacob Stoller

By Jacob Stoller With all the hype about the “newness” of the digital age, it’s hard to believe that the world’s first website turned thirty in 2019. However, while social media sites such as Facebook, Twitter and LinkedIn have dominated…