When calling the customer to let them know about the cost to repair their vehicle, do you sound scared and unsure, and essentially ask if it’s OK with them that the job will cost so much money? Stop that, said…
An Advanced Driver Assistance Systems (ADAS) Specialist Certification test (L4) is now being offered by The National Institute for Automotive Service Excellence (ASE) has introduced. The test is designed to identify technicians who possess knowledge of the skills required to…
Do you communicate with your customers via online chat? If not, you should look at implementing such a tool in your store. A recent survey of customer service leaders gave big thumbs up to using digital chat tools to boost…
The Bank of Canada issues another major increase to its key interest rate. It has some Canadians changing how they spend their money. It was the second time in two months the central bank raised its rate by half a…
As cash is used less and less in the daily life of many consumers, crooks are looking at new ways to steal money from customers and their employers in the automotive aftermarket. Hunt Demarest, a senior accountant with Paar, Melis…
If your business has accepted two major credits for the last two decades, you may be able to get a share of a class action settlement. The Canadian Federation of Independent Business (CFIB) recently announced that small businesses that accepted…
If you haven’t examined the pay structure in your business, you appear to be in the minority, according to results from a recent survey. In fact, noted business consulting firm Robert Half Canada, not only do workers expect a raise…
Members of the TechNet network are being offered the opportunity to take part in a branding program unveiled by Advance Auto Parts. TechNet Impressions offers customized design concepts to allow for a shop remodel. It’s available to the 15,000 locally-owned…
How often have you gotten out of a dentist’s chair, mouth in pain, drool going down the side of your mouth, maybe some blood? And then the receptionist at the front cheerily says they’ll see you in six months? “And…
As companies move away from lean manufacturing, the automotive aftermarket is increasingly looking at nearshoring. But is it a fad or is it here to stay? Nearshoring, sometimes called onshoring, would see a company’s manufacturing operations moved from overseas to…
If your business is utilizing hybrid work options for some or all of your staff, engagement is critical to its success. And there are three key drivers behind employee engagement, reported human resources research firm McLean & Company in a…
Technicians need to ensure they’re properly vetting each vehicle that comes through the shop to ensure the customer’s vehicle is safe and potential issues are flagged. Whether the customer decides to act on the recommendations is up to them. But…