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Topic
Business Management
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements We asked you: What shops said about labour rate and customer feedback
April 13, 2023 by
Adam Malik
These shops raised their rates. Did anyone complain?
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements How service advisors can build rapport
April 11, 2023 by
Adam Malik
Customers would rather buy from a service advisor who is warm and welcoming, rather than one who is cold and disinterested. Seems like a no-brainer but it’s a common customer experience to find the latter, said Darrin Barney, president of…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Shops say this is their biggest concern
April 6, 2023 by
Adam Malik
Challenges facing automotive repair shops are starting to look more like those faced pre-pandemic but there is one that has squarely moved to the top of the list: Finding affordable parts. Automotive market research company IMR surveyed shops to start…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements 5 reasons why some shops fail
March 30, 2023 by
Adam Malik
It doesn’t take much for a shop to fail. Those that do generally share the same five qualities or mistakes that bring their downfall. Shop coach and chief executive officer of the Institute for Automotive Business Excellence Cecil Bullard shared…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements The two types of trust you need in your shop
March 28, 2023 by
Adam Malik
Without trust, it’s nearly impossible to have a functional team in your shop. And good luck making sales under those circumstances, said a shop coach. In Rick White’s world, everything starts with trust. “If you don’t have trust, you don’t…
News Auto Repair & ServiceBusiness ManagementIndustry TrendsJobbers & WDsSupplier News & Announcements Hybrid work: Here to stay
March 24, 2023 by
Adam Malik
Hybrid work isn’t a flash in the pan — it’s here to stay as a key component of daily work life for many office workers. So companies not offering a plan risk losing out on key talent, a report suggested.…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Why you need to decide on the type of clients you want
March 23, 2023 by
Adam Malik
You can choose between two business models: You can take the ‘kiss a lot of frogs’ approach or the ‘get better clients’ path. If you want customers who only care about getting cheap oil changes, you’ll get cheap customers, explained…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsMarket Research & StatisticsSupplier News & Announcements ICE vehicles will be your main business for a long time
March 16, 2023 by
Adam Malik
With so few battery electric vehicles on roads in Canada and the United States, the runway for the automotive aftermarket to continue working on internal combustion engine vehicles will be a long one. In Canada, electric vehicles make up about…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Bad marketing will only bring you bad clients
March 14, 2023 by
Adam Malik
How scarcity versus abundance thinking affects your business
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & AnnouncementsVehicle Technology The risks of not doing ADAS calibration in your shop
March 7, 2023 by
Adam Malik
While most automotive mechanical repair shops send out ADAS calibration work, one expert recently stressed the need for the work to remain in-house — and not just for financial reasons. Money is being diverted away from the aftermarket to the…
News Auto Repair & ServiceBusiness ManagementCustomer RelationsJobbers & WDsSupplier News & Announcements Got a bad review? Here’s how to handle it
March 7, 2023 by
Adam Malik
Online reviews can make or break a business. Get too many and customers searching for you online will turn away. Those with a Google Business Page will have reviews front and centre. These are critical to business success. “If your…
News Auto Repair & ServiceBusiness ManagementConsumer trendsElectric VehiclesJobbers & WDsSupplier News & Announcements EV preparation: They won’t all be Teslas
March 3, 2023 by
Adam Malik
While Tesla dominates the EV marketplace, the aftermarket should be learning and preparing for the influx from other brands