Auto Service World

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Business Management

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Here’s what’s key in a hybrid workplace
June 1, 2022 by Adam Malik

If your business is utilizing hybrid work options for some or all of your staff, engagement is critical to its success. And there are three key drivers behind employee engagement, reported human resources research firm McLean & Company in a

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The importance of always recommending needed service
May 31, 2022 by Adam Malik

Technicians need to ensure they’re properly vetting each vehicle that comes through the shop to ensure the customer’s vehicle is safe and potential issues are flagged. Whether the customer decides to act on the recommendations is up to them. But

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Shop-ware, Voyomotive announce partnership
May 30, 2022 by Adam Malik

Shops can now use Voyo cellular telematics controllers to implement vehicle data remotely into their Shop-Ware system after a partnership was announced between Shop-ware and Voyomotive. Features include service-related PIDs, scan tool level diagnostics, and third-party predictive analytics. Shop-Ware recently

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Are your repair orders easy to read? Probably not
May 26, 2022 by Adam Malik

It’s important to the customer that you improve this area. Here are some tips…

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Long-time Bestbuy member joins Uni-Select
May 25, 2022 by Adam Malik

After more than half a century as part of the Bestbuy family, Colonial Auto Parts will move under the Uni-Select banner. Uni-Select made the announcement on May 24 that it had “entered into a strategic agreement” with Colonial Garage &

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This shop coach wants you to offer a huge warranty
May 24, 2022 by Adam Malik

Go big or go home. That was the message from a shop coach at a recent conference to shop owners when it comes to offering warranties for your services. Bryan Stasch, vice president of product and content development at the

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Why shops need a quality control system for customer vehicles
May 19, 2022 by Adam Malik

Shops without quality control checks risk turning off customers and losing them forever, experts recently warned. Forgetting to change the oil change sticker or not resetting a light are simple mistakes. Everyone makes mistakes. These are humans working on the

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AIA Canada gives highest honour to Bob Greenwood
May 17, 2022 by Adam Malik

The late Bob Greenwood was recognized with the Distinguished Service Award from the Automotive Industries Association of Canada. The award is presented to those who provide outstanding leadership that contributes to the growth and development of the Canadian automotive aftermarket.

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Why efficiency is the best gauge of your shop
May 17, 2022 by Adam Malik

A shop can be productive in a day. But is it being efficient over a wider scope? That’s what Bryan Stasch, vice president of product and content development at the Automotive Training Institute, wants shops to measure themselves on. Productivity

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Why you need an SOP, and in writing
May 12, 2022 by Adam Malik

There is nothing that a shop owner does in their business for which there shouldn’t be a standard operating procedure in place, according to a well-known shop coach. “SOPs are what give us that defining of the repeatable tasks to

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How one mistake can ruin the customer relationship
May 10, 2022 by Adam Malik

Disney World is supposed to be the most magical place in the world. Imagine going there and having a great day. But as you walk out, Mickey Mouse punches you in the head. All the good feelings are gone because

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The effect of high gas prices on auto repair
May 10, 2022 by Adam Malik

High gas prices will affect how consumers view auto repair needs in a few ways, according to a recent report. An Aftermarket iReport from Lang Marketing listed the mode of repair, how auto repairs are purchased, and where do-it-for-me (DIFM)