Auto Service World

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Business Management

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How to set up a proper inspection process
June 30, 2022 by Adam Malik

Does this happen in your shop: Five different technicians do an inspection five different ways? Shops need to have a uniform process for doing vehicle inspections. This way, every tech goes through the process in the same way. Lead technicians

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Is the aftermarket still recession resilient?
June 29, 2022 by Adam Malik

The belief that the automotive aftermarket can withstand recessions and economic challenges faced by the average consumer may be out of date, according to a new report. The aftermarket has the reputation of being ‘recession resilient’ — when the economy

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Don’t be afraid to sell to the customer
June 16, 2022 by Adam Malik

When calling the customer to let them know about the cost to repair their vehicle, do you sound scared and unsure, and essentially ask if it’s OK with them that the job will cost so much money? Stop that, said

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ASE adds ADAS certification test
June 16, 2022 by Adam Malik

An Advanced Driver Assistance Systems (ADAS) Specialist Certification test (L4) is now being offered by The National Institute for Automotive Service Excellence (ASE) has introduced. The test is designed to identify technicians who possess knowledge of the skills required to

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How chat features can drive your bottom line
June 15, 2022 by Adam Malik

Do you communicate with your customers via online chat? If not, you should look at implementing such a tool in your store. A recent survey of customer service leaders gave big thumbs up to using digital chat tools to boost

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Interest rates hiked. How will this affect consumers?
June 10, 2022 by Adam Malik

The Bank of Canada issues another major increase to its key interest rate. It has some Canadians changing how they spend their money. It was the second time in two months the central bank raised its rate by half a

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The latest fraud schemes hitting your shop
June 9, 2022 by Adam Malik

As cash is used less and less in the daily life of many consumers, crooks are looking at new ways to steal money from customers and their employers in the automotive aftermarket. Hunt Demarest, a senior accountant with Paar, Melis

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How you may be able to claim money from credit card class action
June 9, 2022 by Adam Malik

If your business has accepted two major credits for the last two decades, you may be able to get a share of a class action settlement. The Canadian Federation of Independent Business (CFIB) recently announced that small businesses that accepted

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How employee pay is changing
June 8, 2022 by Adam Malik

If you haven’t examined the pay structure in your business, you appear to be in the minority, according to results from a recent survey. In fact, noted business consulting firm Robert Half Canada, not only do workers expect a raise

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Advance Auto Parts offers remodelling program to shops
June 7, 2022 by Adam Malik

Members of the TechNet network are being offered the opportunity to take part in a branding program unveiled by Advance Auto Parts. TechNet Impressions offers customized design concepts to allow for a shop remodel. It’s available to the 15,000 locally-owned

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What shop owners can learn from dentists
June 2, 2022 by Adam Malik

How often have you gotten out of a dentist’s chair, mouth in pain, drool going down the side of your mouth, maybe some blood? And then the receptionist at the front cheerily says they’ll see you in six months? “And

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Is nearshoring the real deal?
June 1, 2022 by Adam Malik

As companies move away from lean manufacturing, the automotive aftermarket is increasingly looking at nearshoring. But is it a fad or is it here to stay? Nearshoring, sometimes called onshoring, would see a company’s manufacturing operations moved from overseas to