Some of the North American aftermarket’s top business consultants have banded together to create awareness about business development and advance industry professionalism. The newly formed Coalition of Automotive Management Professionals (CAMP) said it plans to serve the independent sector of…
A little self-assessment goes a long way when the industry is constantly evolving.
Customer and client relationship management requires more detail than ever before, says management consultant Bob Greenwood. He offers food for thought on an enormous topic that affects almost every aspect of the business. Successful shops are built, he says, on…
What route will you take to get where you want to be? Slow down and get focused!
Industry observers agree that employers in our male-dominated workplace need to actively attract and retain more women.
Long-term uncertainty dogs some shop owners because they don’t own their building or the land it sits on.
Analyst from Conference Board of Canada offers view on coming technology and how it may disrupt or enhance the auto service and repair industry.
Focusing on people and creating a purpose is central to thriving workplace culture.
How technicians will become even more important in the coming knowledge economy.
Are you in management trouble? In his latest video, Bob Greenwood reveals 12 signs that a shop is headed for trouble. This is a path you don’t want to be on! Once you know where you’re going wrong, you have…