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![Current Issue - Jobber News](http://www.autoserviceworld.com/wp-content/uploads/2023/08/JN-July2023-scaled.jpg")
Topic
Business Management
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Being aware of your staff’s stress points
May 9, 2023 by
Adam Malik
Every employee in your shop is carrying baggage from a previous employer. If you don’t know what it is, you may inadvertently trigger those stress points somewhere along the line and lose a good employee, a shop coach warned. When…
News Auto Repair & ServiceBusiness ManagementCommentaryFrom The Magazine From the Magazine: Marketing Insights: Raising Your Profile
May 9, 2023 by
Joe Flammer
Just as you search for a restaurant, people are looking for an auto service shop. Why you need to be on the biggest platform available
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Tips to stand out with customers
May 4, 2023 by
Adam Malik
There are simple ways automotive repair and service shops can stand out in the minds of customers, according to a shop coach. Vic Tarasik, founder of Shop Owner Coach, called these “sticky points” during an AutoLeap-hosted webinar. These are ways…
News Auto Repair & ServiceBusiness ManagementCommentaryFrom The Magazine From the Magazine: It’s Your Turn: Delusions of Grandeur
May 4, 2023 by
Rob Nurse
We are missing the mark on how we should run our shops, writes Rob Nurse
News Auto Repair & ServiceBusiness ManagementEconomy and PoliticsIndustry TrendsJobbers & WDsSupplier News & Announcements How the aftermarket should handle higher interest rates
April 28, 2023 by
Adam Malik
Like any other input increase, when interest rates go up those costs must be passed on by the automotive aftermarket, advised an industry leader. But while the automotive aftermarket can find ways to reduce the impacts of commodity cost increases,…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Why you need to get emotion out of pricing
April 27, 2023 by
Adam Malik
A business that doesn’t follow a price matrix means the owner is emotionally invested in price. That means they will be more willing to give discounts — reducing their margins and reducing profit. As inflation continues to impact everything, it’s…
News Auto Repair & ServiceBusiness ManagementCommentaryFrom The MagazineIndustry TrendsService Advisor and SellingVehicle Technology CARS mag: ADAS | Delusions of grandeur | Marketing insights
April 27, 2023 by
Adam Malik
The March/April issue of CARS magazine has arrived. If you haven’t flipped through the hard copy just yet, here’s a preview of what’s inside. The cover story looks at the big business of ADAS that the aftermarket is missing out…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Elite Worldwide announces ownership change
April 24, 2023 by
Adam Malik
Automotive management and sales training company Elite Worldwide has welcomed in new ownership. Darrin Barney has taken over the company from Bob and Karen Cooper. Barney previously served as vice president of operations and will now serve as president and…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements How to target your next acquisition
April 18, 2023 by
Adam Malik
When Troy Kaplan set out to grow his business, he wasn’t interested in scoring a deal. He didn’t want to acquire shops that needed a lot of work. He set a bar. The shops he wanted to buy had to…
News Auto Repair & ServiceBusiness ManagementIndustry TrendsJobbers & WDsSupplier News & Announcements The aftermarket’s new inventory concerns
April 14, 2023 by
Adam Malik
For a while, inventory issues meant jobbers couldn’t get enough products to satisfy customer demand. Now, it’s been flipped where some in the aftermarket have too much product on their hands. The aftermarket has seen growth after the initial hit…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements We asked you: What shops said about labour rate and customer feedback
April 13, 2023 by
Adam Malik
These shops raised their rates. Did anyone complain?
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements How service advisors can build rapport
April 11, 2023 by
Adam Malik
Customers would rather buy from a service advisor who is warm and welcoming, rather than one who is cold and disinterested. Seems like a no-brainer but it’s a common customer experience to find the latter, said Darrin Barney, president of…