Auto Service World

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Business Management

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How jobbers benefit from dealers expanding service
May 26, 2023 by Adam Malik

Selling used vehicles is good business for new car dealers, a recent report suggested. Not only do they make more money selling used vehicles but they’re also looking to draw the buyer back to their own bays for future service.

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More pay bumps on the way: CFIB
May 26, 2023 by Adam Malik

Canadian small businesses are expecting to raise employee wages by 3.3 per cent over the next 12 months, according to a recent report. The Canadian Federation of Independent Business (CFIB) Business Barometer reported high inflation and a tight job market

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Going beyond the four seasons to attract customers
May 23, 2023 by Adam Malik

Shop owners may think they have four primary marketing opportunities every year, those being whenever the seasons change. But that’s thinking too small, says a shop coach. While they’re easy to see coming, don’t limit yourself to drum up excitement

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How will technician jobs be impacted by EVs?
May 18, 2023 by Adam Malik

As vehicle electrification grows, jobs in the bays will be impacted, a panel of experts agreed. But there may not necessarily be a loss of jobs, but a call for different skills for new jobs. A panel of speakers were

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From the Magazine: Business Management: Navigating the changing retail landscape
May 18, 2023 by Greg Aguilera

Here are some tips for small shop owners to navigate through the change

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A new job title shop owners should take on
May 16, 2023 by Adam Malik

Apart from the many hats a shop owner can wear in their business, being the ‘financial performance manager’ should be at the top of the chain, a shop coach recommended. This position creates strategies that outline what a shop will

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From the Magazine: Coaching: Customer service v.s. customer experience
May 16, 2023 by Alan Beech

There’s a difference between the two. Here’s what it is… 

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Bestbuy celebrates 70 years
May 12, 2023 by Adam Malik

Bestbuy Distributors annual gala dinner and warehouse trade event was marked by the 70th anniversary of the company. From centrepieces to chair wraps, the milestone was noted and celebrated by shareholder members and vendor partners attendeding the dinner. It was

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It’s ‘impossible’ to catch fraud but you can reduce risk
May 11, 2023 by Adam Malik

You’re making a mistake if you’re relying on your accountant to catch fraud in your shop. Every accounting professional will tell you that it’s not their job to catch fraud, embezzlement or mismanagement, explained Hunt Demarest, a senior accountant who

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From the Magazine: Avoiding critter chaos
May 11, 2023 by Brandon Thorsell

Here are some tips to prevent wildlife from entering your shop and wreaking havoc

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Worldpac, Carquest cut ribbon on new Ontario DC
May 10, 2023 by Adam Malik

The first facility that combines Carquest and Worldpac distribution center operations under one roof held its grand opening last weekend. After announcing the opening of the DC last fall, Worldpac and Carquest — both owned by Advance Auto Parts —

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Being aware of your staff’s stress points
May 9, 2023 by Adam Malik

Every employee in your shop is carrying baggage from a previous employer. If you don’t know what it is, you may inadvertently trigger those stress points somewhere along the line and lose a good employee, a shop coach warned. When