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Deep Dive: Randy Moore on achieving your dreams
July 6, 2019 by Allan Janssen

Former Mister Transmission president and CEO Randy Moore has written an inspiring book about how to break mental barriers and make dreams come true. Auto Service World editor Allan Janssen sat down with him to discuss the motivation behind “Fly

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Greenwood Season 3 Episode 4: The Importance of Empowering Your Staff
July 2, 2019 by Allan Janssen

The future success of aftermarket companies may soon come down to staff. That’s one of the take-ways in the latest video from management consultant Bob Greenwood. He says it’s imperative that management inventories the talents and attitudes of their current staff,

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementVehicle Technology

Chevron Knowledge Centre: All signs point to growing fleet work
July 1, 2019 by Jacob Stoller

In the second of a series of seven articles sponsored by Chevron, reporter Jacob Stoller looks at how the growth of corporate fleets will impact the business strategies of successful auto repair shops. By Jacob Stoller Whether or not one

Feature Auto Repair & ServiceBusiness ManagementVehicle Technology

All signs point to growing fleet work
July 1, 2019 by Allan Janssen

In the second of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at how the growth of corporate fleets will impact the business strategies of successful auto repair shops. By Jacob Stoller Whether or not one believes

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Mitchell1 offers product training for owners, managers
June 27, 2019 by Renee Montague

Mitchell 1 will hold its second Shop Management Workshop Sept. 19-21 at the Scottsdale Plaza Resort in Scottsdale, Arizona. The workshop is for auto shop management software users who want to learn more advanced capabilities, shortcuts and new features to

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementService Advisor and Selling

When emissions programs end… what then?
June 27, 2019 by Allan Janssen

Even in the absence of government-mandated emission programs, shops need to be vigilant checking for problems.

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementLegislation Regulations

Ontario dealership fined after workers injured under faulty hoist
June 26, 2019 by Allan Janssen

A car dealership in Kirkland Lake, Ont. has been fined $45,000 for failing to protect the health and safety of its workers, after a vehicle fell off a lift, injuring two service technicians. Lake Shore Motors must also pay a

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementService Advisor and Selling

NEW VIDEO: Greenwood on the importance of empowering staff
June 26, 2019 by Allan Janssen

The future success of aftermarket companies may soon come down to staff. That’s one of the take-ways in the latest video from management consultant Bob Greenwood. He says it’s imperative that management inventories the talents and attitudes of their current staff,

CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementService Advisor and Selling

Avoiding Phone Fails
June 22, 2019 by Allan Janssen

By Allan Janssen Despite advances in communication technology, the telephone isn’t going away anytime soon, says customer service trainer Nancy Friedman. The guest speaker on a recent webinar hosted by software company Kukui, Friedman says shops need to know how

Jobber_News   Feature Business ManagementJobbers & WDs

Deepening the Talent Pool
June 22, 2019 by Adam Malik

By Adam Malik A bright future awaits the automotive aftermarket – provided the industry can seize the opportunities. A common problem is the lack of young talent. Jobbers can’t find reliable people to work in their stores, shops can’t find

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Jasper acquires Diesel USA Group
June 21, 2019 by Renee Montague

Jasper Holdings Inc., the parent company of Jasper Engines and Transmissions, has acquired Diesel USA Group Inc., headquartered in Louisville, Kentucky. The current leadership team at Diesel USA Group will continue to lead and operate the company independently of Jasper.

Auto Service World  Cars Magazine  Jobber News   News Business ManagementService Advisor and Selling

Avoiding phone fails
June 21, 2019 by Allan Janssen

The difference between gaining a new customer and losing a potential sale often boils down to how you handle incoming calls.