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ASW Conversations: Tracy Carnahan on the new meaning of TRUST
May 14, 2020 by Allan Janssen

Tracy Carnahan and her husband Gord are the owners of OK Tire Park Street in Regina, Saskatchewan. Like every shop in the country, they’ve had to radically redesign their entire process from client intake, to shop procedures, to transaction completion.

Auto Service World  Cars Magazine  Jobber News   News Business ManagementCustomer Relations

SiriusXM and Bolt On partner on free offer
May 13, 2020 by Allan Janssen

Shops using Bolt On Technology’s management software can now offer their customers three free months of SiriusXM All Access

CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementCovid-19

Consumer behaviour study holds hopeful promise for aftermarket
May 12, 2020 by Allan Janssen

If the sale of auto parts and service during the Great Recession of 2009 is any predictor of what will happen during the current market downturn, independent shops should expect to fare better than dealerships. According to a new report

Jobber_News   Feature Business Management

New SEMA report offers insights into retail trends
May 12, 2020 by Allan Janssen

A new SEMA Industry Perspectives Report provides insight on the health of the automotive aftermarket industry on a wide range of business metrics. Among the key findings: independent retailers in the automotive aftermarket remain the most used sales channel for

Jobber_News   Feature Business ManagementService Advisor and Selling

SELLING: How to gain your customer’s confidence
May 12, 2020 by Allan Janssen

  By donalee Moulton In a competitive aftermarket, attracting new customers and convincing them to return is more than smart business. It’s essential. It is also a skill and a way of doing business that can be learned and enhanced.

CARS_Magazine   Feature Business ManagementNews Oddities

What are you listening to?
May 12, 2020 by Allan Janssen

  By Allan Janssen Podcasts are not a new thing. Streaming radio shows directly to your phone or MP3 player, or downloading them to your computer has been a thing since 2004. But it seems the first decade of podcasting

CARS_Magazine   Feature Business Management

Getting through the disruption
May 9, 2020 by Bob Greenwood

By Bob Greenwood, AMAM A massive aftermarket disruption is well underway. Your business will be dramatically affected this year by what the shops you sell to are going through. Shop owners who can see the prevailing trendlines are paying very

Jobber_News   Feature Business ManagementIndustry Trends

‘Game changers’ set to rewrite the meaning of work
May 9, 2020 by Allan Janssen

  Attempting to predict how technology will impact an industry is a difficult but important exercise. By Allan Janssen On the surface, the auto parts distribution industry seems well insulated from automation. After all, auto parts will continue to be

Auto Service World  Cars Magazine  Jobber News   News Business ManagementLead Story

What does it mean to work “ON” the business?
May 6, 2020 by Allan Janssen

New Greenwood video offers shop CEOs an idea of what they need to do to stay on top of the business.

Auto Service World  Cars Magazine  Jobber News   News Business ManagementCovid-19Lead Story

Tell us your pandemic stories!
May 4, 2020 by Allan Janssen

By now, we’ve all had experiences with customers who were either hyper-aware of the threat of Covid-19 or who just didn’t get it all! Tell us what’s going on, as you deal with people in these exceptional times.  Have you

Auto Service World  Cars Magazine  Jobber News   News Business ManagementEventsLead Story

Kukui World: Tech company plans full online conference
April 24, 2020 by Allan Janssen

Kukui is bringing together a number of industry experts  April 30 and May 1 to help shop owners discover “what it takes to keep the phone ringing. The two-day virtually conference — dubbed Kukui World — will be hosted by the

Auto Service World  Cars Magazine  Jobber News   News Business ManagementCovid-19Jobbers & WDsLead StoryPodcast

ASW Conversations: Zara Wishloff on why we’re so essential
April 24, 2020 by Allan Janssen

Today we speak with Zara Wishloff, vice president of sales and marketing for Edmonton-based warehouse-distributor APD. As you’ll hear, he has some timely views on how our industry has been viewed during the current coronavirus pandemic. He points out that