Auto Service World

Topic
Business Management

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Why today’s logistics problems are different
August 12, 2022 by Adam Malik

In the past, shipping and logistics companies would identify issues in the supply chain and then take steps to rectify them. But it’s not happening this time around, according to an automotive aftermarket leader. For example, if there weren’t enough

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Is your shop too busy? Why that’s a bad thing, and how to manage it
August 4, 2022 by Adam Malik

If your shop is scheduling customer appointments by the hour and car counts are getting chaotic with unpredictable swings of busy and slow, you need to organize the business by thinking with scheduling in mind first. Service advisors should be

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Here’s who should do your quality control checks
July 28, 2022 by Adam Malik

After a technician finishes work on a vehicle, it doesn’t make sense for them to check their own work and to ensure the vehicle is ready to get back in the hands of the customer, according to automotive repair experts.

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Column: Solving problems
July 28, 2022 by Greg Aguilera

Just as you diagnose vehicles in your bays, shop owners need to diagnose and fix issues affecting their business, writes Greg Aguilera in the June issue of CARS

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Tips to stop fraud in your shop
July 26, 2022 by Adam Malik

An ounce of prevention is worth a pound of cure, as the old saying goes. But criminals are usually one step ahead, so it will take more than preventive measures to halt fraud in your business, according to an accountant

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Jobber of the Year winner changes banners
July 22, 2022 by Adam Malik

Pièces d’auto Lacroix has joined UAP and will become a NAPA Auto Parts associate. The 2018 Jobber of the Year, led by brothers Dany and Kevin Lacroix, were previously with Uni-Select. The company’s five stores — located in Laval, Saint-Eustache,

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How to build trust with your clients
July 21, 2022 by Adam Malik

How often has a customer given you ‘the look’ after you hand back the keys to their car and tell them that you found areas of concern in their vehicle that are issues they should have rectified? They’re giving you

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Where customers say you can improve
July 19, 2022 by Adam Malik

It’s no secret that the automotive aftermarket’s reputation with consumers isn’t the best that it should be. But a new survey reveals what shops can do to improve relationships with customers. At the top of the list were “more detailed

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How are you delighting your customers?
July 14, 2022 by Adam Malik

Delighters are necessary for just about any business. But after a while, they become expectations and it’s your job to keep things fresh

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Going mobile is key to aftermarket’s future
July 12, 2022 by Nason Higinbotham

Mobile service doesn’t drag down the industry — it’s an evolution of providing high level service to customers

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Shops need to go after ‘gravy work’
July 7, 2022 by Adam Malik

Shops seemingly would rather choose to deal with a customer’s catastrophic failure instead of routine maintenance work, according to a veteran technician and former shop owner. Replacing a worn-out part is a far easier job than, for example, pulling a

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Stop negotiating prices, coach urges
July 5, 2022 by Adam Malik

Shops have to stop allowing customers to haggle over prices when coming in for service and repairs, says a shop coach. The price of a job should never waver — the price is the price is the price, said Cecil