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5 things shops need to know about EV maintenance
August 10, 2021 by Graham Heeps

Electric vehicles are an increasingly common sight on our roadways — and in our auto repair shops. When it comes to servicing these vehicles, here are some key maintenance issues to consider

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Ontario not enforcing rules on techs: Report
July 21, 2021 by Adam Malik

Ontario tradespeople, including automotive technicians, have not been under scrutiny from the provincial government for the last three years despite fees being collected, according to a CBC report. There has been no enforcement of the province’s compulsory certification of licensed

Auto Service World  Cars Magazine  Jobber News   News Business ManagementCovid-19

Pitfalls to avoid when planning an office return
July 20, 2021 by Adam Malik

Be aware of company guidelines, avoid trying to find a “fair” solution and steer away from thinking of individuals at the expense of the team, recommends a business strategist If your business is navigating a plan to assure a safe

Auto Service World  Cars Magazine  Jobber News   News Business Management

How to create a simple digital marketing plan for your local automotive business
June 16, 2021 by Whit Norrad

This article first appeared in the May/June issue of Jobber News. Click HERE to access the digital version. As any business owner can attest, creating a strategic marketing plan is no easy feat. Do you wonder how to market yourself

Auto Service World  Cars Magazine  Jobber News   News Business ManagementLead Story

Here’s why product knowledge training is crucial to employee success
December 18, 2020 by Susan Hitchon

Training, training, training! We all talk about it, and we all say we have a training plan that provides our employees with all the training they need to do their jobs safely and efficiently. It’s a necessary cost of doing

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ASW Conversations: Shad Smereka on Fountain Tire’s national DVI strategy
November 16, 2020 by Allan Janssen

  In the latest episode of Auto Service World Conversations, we’re speaking with Shad Smereka, the general manager in charge of people and store innovation for Edmonton-based Fountain Tire. The chain of over 160 auto service facilities has been an

CARS_Magazine   Feature Auto Repair & ServiceBusiness Management

It’s Your Turn: Those dreaded Wheel Locks!
November 16, 2020 by Bruce Eccles

  By Bruce Eccles Few things can frustrate my technicians more than a missing wheel key. And nothing spoils the mood in the office like an unreasonable customer. Funny how these two situations are often go hand-in-hand! Dealerships can get

Jobber_News   Feature Business ManagementCustomer Relations

Confidentiality in the workplace
November 16, 2020 by Allan Janssen

  By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing business with you? It happened in a weird way for me. The senior managers seated around the boardroom table

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementLead Story

It’s Your Turn: Those dreaded wheel locks!
November 16, 2020 by Bruce Eccles

There are so many ways wheel locks can frustrate techs and customers alike!

Jobber_News   Feature Business Management

Measuring the productivity of your whole team
November 16, 2020 by Allan Janssen

By Bob Greenwood Measuring the productivity of individual employees is important in any business. It’s a valuable statistic to track, and is an excellent starting point for a staff review, encouragement, and sometimes counselling. But what about team productivity? Can

Auto Service World  Cars Magazine  Jobber News   News Business ManagementLead Story

Measuring the productivity of your whole team
November 6, 2020 by Bob Greenwood

When you measure the productivity of your entire team, you get a more accurate picture of how to improve shop profitability.

Jobber_News   Feature Business Management

JobberView: The Quality Alternative
November 2, 2020 by Zara Wishloff

  By Zara Wishloff The reputation of aftermarket parts has taken quite a tumble. There was a time, in the early decades of the automotive industry, when aftermarket parts were seen as the quality alternative to cheap and poorly manufactured