Auto Service World

Topic
Business Management

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Why shops need to change how they charge for diag work
September 15, 2022 by Adam Malik

A shop coach doesn’t want to hear about shops doing diagnostics at the shop labour rate. It’s a slippery slope, he warned. If you sell one hour of work for diagnostics, you better stop when the timer’s up, he said.

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Column: Dropping bad habits
September 15, 2022 by Greg Aguilera

Modern shops need to embrace training methods that meet the needs of today’s apprentices, writes Greg Aguilera in the most recent issue of CARS.

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From the magazine: Build back better
September 13, 2022 by Adam Malik

There are many ways to build your career and boost the quality of the shop, from the owner to the service advisor to the technician. Here are insights from leading coaches and experts to help…

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Industry’s role as ownership structures change
September 9, 2022 by Adam Malik

Dwindling away are the days when suppliers were family-owned, or at least run by those who were aftermarket lifers. As more private equity-backed deals are made, there’s a loss of the deep-rooted connection companies have with the industry, observed John

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Domestics plunge, imports soar in U.S.
September 8, 2022 by Adam Malik

The number of domestic nameplates on U.S. roads fell by nearly 10 million vehicles in the last 10 years, according to a new analysis. In a recent Aftermatket iReport, Lang Marketing reported that as domestic new vehicle sales fell, domestic

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Why keeping staff will still be a challenge
September 2, 2022 by Adam Malik

An employee’s desire to stay with their current employer is continuing to decrease, according to a vast global study. Kincentric, an employee engagement and HR consultancy services, released a report on employee engagement trends over the past three years based

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How this shop got a remote service advisor
August 30, 2022 by Adam Malik

Good, experienced service advisors are hard to come by. So when Golden Rule Auto Care was on the verge of losing one of theirs, a radical idea for the automotive aftermarket needed to take place: Create a remote service advisor

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How many Canadians are looking for new jobs
August 30, 2022 by Adam Malik

Upwards of half the workforce would be working somewhere else if they had their way. A new study from the Chartered Professionals in Human Resources Canada has found almost half of employees surveyed will be seeking new jobs this year

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What flashy marketing really says about your shop
August 25, 2022 by Adam Malik

Putting an ad for your shop on the radio or in the local newspaper may look nice but it may mean that you’re not actually running a very good business. That’s because the best advertising a shop can get is

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How high will interest rates go?
August 19, 2022 by Adam Malik

Interest rates in Canada will continue to rise, according to one of Canada’s leading banks. After sitting at a quarter of a per cent at the start of the year, the Bank of Canada slowly increased rates before upping it

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U.S. car sales tumble in July but not dealer profits
August 18, 2022 by Adam Malik

New car sales numbers in the U.S. dropped dramatically last month compared with last year. But dealer profits aren’t hurting as high prices are boosting bottom lines. A joint forecast from J.D. Power and LMC Automotive predicted retail sales of

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Mahle sets record sales numbers
August 17, 2022 by Adam Malik

Mahle Aftermarket saw its sales jump to new heights last year as it sets its sights on helping shops prepare for the change coming to vehicles. The company announced during a July press conference that it had increased its sales