Auto Service World

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Business Management

CARS_Magazine   Feature Auto Repair & ServiceBusiness Management

Technician Shortage: There is no “master key”
August 2, 2019 by Allan Janssen

By Allan Janssen The Automotive Service Association held a ‘Talent Recruitment & Retention’ Panel Discussion at its annual meeting at the end of April in Dallas. I must admit that I was hit by a wave of skepticism when it

Auto Service World  Cars Magazine  Jobber News   Video Auto Repair & ServiceBusiness Management

Greenwood’s Garage | Season 3: Episode 6 Collaboration
August 1, 2019 by Bob Greenwood

Internal collaboration can really set your team up for success… but working in concert with your staff takes mutual trust, and commitment to achieving lofty goals. In the latest issue of Greenwood’s Garage, you’ll hear how other shop owners have

CARS_Magazine   Video Business ManagementService Advisor and Selling

Deep Dive: Katie Mares on offering Five-Star Service
July 30, 2019 by Allan Janssen

Motivational speaker and business consultant Katie Mares says a five-star customer experience is absolutely possible even in a ‘grudge purchase’ industry. It boils down to having a good attitude and elevating your emotional quotient (EQ). In this Deep Dive video,

CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementMilestones & AwardsPeople & Profiles

Lacombe Auto Service: Our 2019 Shop of the Year
July 30, 2019 by Allan Janssen

By Allan Janssen When we choose the CARS magazine Shop of the Year, we’re looking for businesses that have had some significant change over the last 12 months. We didn’t expect to find shop owners that have engineered a total

Auto Service World  Cars Magazine  Jobber News   News Business ManagementService Advisor and Selling

Five tips to providing a five-star experience
July 30, 2019 by Allan Janssen

All it really requires is emotional intelligence and some common sense about what customers crave.

Feature Auto Repair & ServiceBusiness ManagementOE newsVehicle Technology

When cars start phoning the shops themselves
July 30, 2019 by Jacob Stoller

In the fourth in a series of seven articles sponsored by Chevron, reporter Jacob Stoller examines the intersection of predictive analytics and telematics. By Jacob Stoller Breakdowns often occur at the worst possible moment, causing untold disruption for driver and

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementOE newsVehicle Technology

Chevron Knowledge Centre: When cars start phoning the shops themselves
July 30, 2019 by Jacob Stoller

The connected vehicle that can initiate a service call from the road is now a reality, but barriers must be overcome before independent shops can get into the game.

Auto Service World  Cars Magazine  Jobber News   News Business ManagementJobbers & WDs

Greenwood: Making your investments pay off
July 23, 2019 by Allan Janssen

Jobbers have a lot of work to do in building and rebuilding their business and the relationships that go with it.

Auto Service World  Cars Magazine  Jobber News   News Business ManagementCommentary

Technician Shortage: There is no master key
July 18, 2019 by Allan Janssen

The current tech shortage is a human resource crisis that threatens to cripple our industry. We need meetings like this.

Auto Service World  Cars Magazine   News Auto Repair & ServiceBusiness ManagementMilestones & AwardsPeople & Profiles

Lacombe Auto Service: Our 2019 Shop of the Year
July 16, 2019 by Allan Janssen

New owners Elaine and Donnie Lysons have taken a successful shop from old-school to cutting-edge in one calendar year.

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness Management

Greenwood’s Garage: Pick the right people!
July 10, 2019 by Allan Janssen

Are you in hiring mode 365 days a year? Management consultant Bob Greenwood suggests you constantly keep your ears and eyes open for potential new hires. Everyone’s looking for staff these days. You have to be ready to bring the

Auto Service World  Cars Magazine  Jobber News   Video Auto Repair & ServiceBusiness Management

Greenwood’s Garage | Season 3 Episode 5: Building your team
July 10, 2019 by Allan Janssen

Are you in hiring mode 365 days a year?  Management consultant Bob Greenwood suggests you constantly keep your ears and eyes open for potential new hires.  Everyone’s looking for staff these days. You have to be ready to bring the