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Lacombe Auto Service: Our 2019 Shop of the Year
July 16, 2019 by Allan Janssen

New owners Elaine and Donnie Lysons have taken a successful shop from old-school to cutting-edge in one calendar year.

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Greenwood’s Garage: Pick the right people!
July 10, 2019 by Allan Janssen

Are you in hiring mode 365 days a year? Management consultant Bob Greenwood suggests you constantly keep your ears and eyes open for potential new hires. Everyone’s looking for staff these days. You have to be ready to bring the

Auto Service World  Cars Magazine  Jobber News   Video Auto Repair & ServiceBusiness Management

Greenwood’s Garage | Season 3 Episode 5: Building your team
July 10, 2019 by Allan Janssen

Are you in hiring mode 365 days a year?  Management consultant Bob Greenwood suggests you constantly keep your ears and eyes open for potential new hires.  Everyone’s looking for staff these days. You have to be ready to bring the

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Deep Dive: Randy Moore on achieving your dreams
July 6, 2019 by Allan Janssen

Former Mister Transmission president and CEO Randy Moore has written an inspiring book about how to break mental barriers and make dreams come true. Auto Service World editor Allan Janssen sat down with him to discuss the motivation behind “Fly

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Greenwood Season 3 Episode 4: The Importance of Empowering Your Staff
July 2, 2019 by Allan Janssen

The future success of aftermarket companies may soon come down to staff. That’s one of the take-ways in the latest video from management consultant Bob Greenwood. He says it’s imperative that management inventories the talents and attitudes of their current staff,

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementVehicle Technology

Chevron Knowledge Centre: All signs point to growing fleet work
July 1, 2019 by Jacob Stoller

In the second of a series of seven articles sponsored by Chevron, reporter Jacob Stoller looks at how the growth of corporate fleets will impact the business strategies of successful auto repair shops. By Jacob Stoller Whether or not one

Feature Auto Repair & ServiceBusiness ManagementVehicle Technology

All signs point to growing fleet work
July 1, 2019 by Allan Janssen

In the second of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at how the growth of corporate fleets will impact the business strategies of successful auto repair shops. By Jacob Stoller Whether or not one believes

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Mitchell1 offers product training for owners, managers
June 27, 2019 by Renee Montague

Mitchell 1 will hold its second Shop Management Workshop Sept. 19-21 at the Scottsdale Plaza Resort in Scottsdale, Arizona. The workshop is for auto shop management software users who want to learn more advanced capabilities, shortcuts and new features to

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When emissions programs end… what then?
June 27, 2019 by Allan Janssen

Even in the absence of government-mandated emission programs, shops need to be vigilant checking for problems.

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementLegislation Regulations

Ontario dealership fined after workers injured under faulty hoist
June 26, 2019 by Allan Janssen

A car dealership in Kirkland Lake, Ont. has been fined $45,000 for failing to protect the health and safety of its workers, after a vehicle fell off a lift, injuring two service technicians. Lake Shore Motors must also pay a

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementService Advisor and Selling

NEW VIDEO: Greenwood on the importance of empowering staff
June 26, 2019 by Allan Janssen

The future success of aftermarket companies may soon come down to staff. That’s one of the take-ways in the latest video from management consultant Bob Greenwood. He says it’s imperative that management inventories the talents and attitudes of their current staff,

CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementService Advisor and Selling

Avoiding Phone Fails
June 22, 2019 by Allan Janssen

By Allan Janssen Despite advances in communication technology, the telephone isn’t going away anytime soon, says customer service trainer Nancy Friedman. The guest speaker on a recent webinar hosted by software company Kukui, Friedman says shops need to know how