Auto Service World

Topic
Business Management

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Why shops can’t rely on part sales to make money
October 6, 2022 by Adam Malik

In the old days, parts sales used to make up about half of a shop’s revenue. That’s not the case these days. But shops generally haven’t changed their business model to keep up with the times. A shop stuck in

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Profitability of fleet partnerships
October 6, 2022 by Rachael Plant

Working closely with fleets to help strengthen their maintenance processes can be lucrative for shops

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Are you in the right seat when talking to your employees?
October 4, 2022 by Adam Malik

When a shop owner is talking to his staff, they need to make sure they’re assuming the right role: Are they supposed to be assessing the situation and work of their employee or are they supposed to be coming up

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From the magazine: Breaking Belts
October 4, 2022 by Adam Malik

Don’t replace just the belt, replace the entire system. Here’s why, and how it will save your customers plenty of grief

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Is your price matrix set up properly? Do you even have one?
September 29, 2022 by Adam Malik

If your shop has decided to apply the same markup price to every part put on a vehicle, not only is that unsustainable, but chances are you don’t actually hold yourself to that mantra, according to a shop coach. What

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What makes the aftermarket recession resilient?
September 28, 2022 by Adam Malik

The automotive aftermarket isn’t recession-proof, but it certainly doesn’t feel the effects of tough economic situations in the same way as others. Whether or not Canada and the U.S. go into a recession is up for debate. A recent report

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It’s time for a new recruitment strategy
September 27, 2022 by Adam Malik

Albert Einstein said the definition of insanity is doing the same thing over and over again and expecting different results. So if automotive aftermarket companies are using the same old tactics to recruit talent but things aren’t working out as

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Why you need to hang to as much cash as possible
September 27, 2022 by Adam Malik

We’re in the middle of economic uncertainty and it’s important for automotive repair shops to “hoard” as much cash as possible, according to an automotive aftermarket shop coach. Inflation is on the rise everywhere and, depending on who you speak

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Why it’s time to stop offering ‘good, better best’
September 23, 2022 by Adam Malik

An aftermarket leader explains what jobbers should be carrying on their shelves these days and why

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Now more than ever: Under-promise and over-deliver
September 22, 2022 by Adam Malik

With part shortages causing delays for shops to cycle through customers, be sure to give “silly” extended timelines to your customers, advised a shop coach. Clint White, a service advisor coach & shop consultant with CWI recommended always adding a

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New privacy rules will impact your shop
September 22, 2022 by Andrea Amico

These regulatory changes bring risks, opportunities to vehicle adjusters and repairers

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Here’s how to do job postings right
September 16, 2022 by Adam Malik

Chances are you have a terrible process for job postings. If you want to attract talent to your business, you need to change it up, advised an expert. The job posting is an advertisement for your company. Just as the