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Auto Repair & Service
News
Auto Repair & ServiceBusiness ManagementVehicle Technology
Chevron Knowledge Centre: All signs point to growing fleet work
July 1, 2019 by
Jacob Stoller
In the second of a series of seven articles sponsored by Chevron, reporter Jacob Stoller looks at how the growth of corporate fleets will impact the business strategies of successful auto repair shops. By Jacob Stoller Whether or not one…
All signs point to growing fleet work
July 1, 2019 by
Allan Janssen
In the second of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at how the growth of corporate fleets will impact the business strategies of successful auto repair shops. By Jacob Stoller Whether or not one believes…
News
Association NewsAuto Repair & ServiceTraining & Apprenticeship
ALI weighs in on hoist accident that injured two Ontario techs
July 1, 2019 by
Allan Janssen
In light of a recent court ruling against an Ontario dealership whose workers were injured under a faulty hoist, the Automotive Lift Institute is reminding shops to take safety seriously. ALI president Bob O’Gorman said, lifts should be fully inspected…
News
Association NewsAuto Repair & ServiceContests and Sweepstakes
B.C. shop commended in ASA’s “Best Waiting Area” contest
July 1, 2019 by
Renee Montague
A Langley B.C. shop is on the honourable mention list in the Automotive Service Association’s “Best Waiting Area” contest. Foreman’s Integra Tire and Auto was commended for demonstrating how even a very limited amount of space can be both inviting and…
News
Auto Repair & ServiceBusiness ManagementService Advisor and Selling
When emissions programs end… what then?
June 27, 2019 by
Allan Janssen
Even in the absence of government-mandated emission programs, shops need to be vigilant checking for problems.
News
Auto Repair & ServiceBusiness ManagementLegislation Regulations
Ontario dealership fined after workers injured under faulty hoist
June 26, 2019 by
Allan Janssen
A car dealership in Kirkland Lake, Ont. has been fined $45,000 for failing to protect the health and safety of its workers, after a vehicle fell off a lift, injuring two service technicians. Lake Shore Motors must also pay a…
News
Auto Repair & ServiceBusiness ManagementService Advisor and Selling
NEW VIDEO: Greenwood on the importance of empowering staff
June 26, 2019 by
Allan Janssen
The future success of aftermarket companies may soon come down to staff. That’s one of the take-ways in the latest video from management consultant Bob Greenwood. He says it’s imperative that management inventories the talents and attitudes of their current staff,…
Feature
Auto Repair & ServiceBusiness ManagementService Advisor and Selling
Avoiding Phone Fails
June 22, 2019 by
Allan Janssen
By Allan Janssen Despite advances in communication technology, the telephone isn’t going away anytime soon, says customer service trainer Nancy Friedman. The guest speaker on a recent webinar hosted by software company Kukui, Friedman says shops need to know how…
News
Auto Repair & ServiceNew Products
Volvo USA offers free towing for life
June 21, 2019 by
Renee Montague
Volvo Car USA is offering free towing to all U.S. Volvo owners, regardless of the age of the car or whether the vehicle belongs to a post-warranty customer. The “Tow for Life” program, announced at the beginning of this month,…
News
Auto Repair & ServiceContests and SweepstakesMilestones & AwardsPeople & Profiles
Regina journeyman named Auto Value’s Canadian Tech of the Year
June 20, 2019 by
Allan Janssen
Ryan Booker, a journeyman technician at Driven Automotive in Regina, Sask., has been chosen by The Aftermarket Auto Parts Alliance as its Canadian Technician of the Year. He and the Mexican technician of the Year — Abelardo Portillo Alvarado of Hermosillo,…
News
Auto Repair & ServiceVehicle Technology
Chevron Knowledge Centre: Is AI in your shop’s future?
June 17, 2019 by
Allan Janssen
In the first part of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at how artificial intelligence could be put to use at independent auto repair shops.
Could artificial intelligence have a place in your shop?
June 16, 2019 by
Jacob Stoller
In Part 1 of 7 in an exclusive new series sponsored by Chevron, reporter Jacob Stoller looks at how artificial technology could be applied by independent auto repair shops.