Topic
Auto Repair & Service

       News Auto Repair & ServiceCommentaryLead Story

COMMENTARY: They can’t handle the truth!
January 2, 2020 by Allan Janssen

I hate to admit it, but a friend of mine would be a terrible customer for any repair shop. If you see him coming, flip the sign in the window. “Sorry! We’re closed.” You’ll be doing yourself a favour. He’s…

       News Auto Repair & ServiceCustomer RelationsNew Products

KYB unveils road testing app
December 23, 2019 by Allan Janssen

KYB has recently launched a new road testing app and updated its website. The company is utilizing technology to achieve three objectives.  First, train service professionals on how to determine if shocks should be replaced. Second, provide better information to…

       News Auto Repair & ServiceBusiness launchMilestones & AwardsPeople & Profiles

Speedy Auto Service Guelph welcomes new owners
December 6, 2019 by Allan Janssen

Tom and Sharon Hammond are the new owners of Speedy Auto Service Guelph – a business celebrating its 45th year in operation. A technician for over 14 years, Tom said he’s proud to own such a long-standing, local business. “I…

       News Auto Repair & ServiceCustomer RelationsService Advisor and Selling

New Kukui service creates professional videos for shop
December 5, 2019 by Allan Janssen

Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees…

       News Auto Repair & ServicePeople & Profiles

Retiring Bruce Eccles featured in ACDelco profile
December 5, 2019 by Allan Janssen

Since 1983, Bruce Eccles has kept his home town of Dundas, Ont. moving. This year, after 36 years of building a thriving business, with two fully functioning shops and a busy warehouse, the outspoken and beloved shop owner is calling…

   Feature Auto Repair & ServiceIndustry Trends

Today’s H.R.: Bringing women into the aftermarket
December 3, 2019 by donalee Moulton

  By donalee Moulton In an era where competition is fierce, talent is scarce, and #MeToo is an international movement, traditional male-dominated companies are looking to attract, retain, and promote more women. That strategy is certainly becoming increasingly common in…

   Feature Auto Repair & Service

Air Springs doesn’t have to be a dealership job!
December 3, 2019 by Doug Taylor

  By Doug Taylor More and more luxury cars, SUVs, and trucks come with standard or optional air suspension these days. It’s unfortunate, then, that a lot of aftermarket shops consider this kind of work to be out of their…

       News Auto Repair & ServiceBusiness Management

Shop coaches come together to promote professionalism
November 25, 2019 by Allan Janssen

Some of the North American aftermarket’s top business consultants have banded together to create awareness about business development and advance industry professionalism. The newly formed Coalition of Automotive Management Professionals (CAMP) said it plans to serve the independent sector of…

       News Association NewsAuto Repair & ServiceJobbers & WDsLead StorySupplier News & Announcements

Following the MAP: How pricing policies could enhance product value
November 25, 2019 by Allan Janssen

Pricing policies might just be the solution to a margin-challenged supply chain.

       News Auto Repair & ServiceLead StoryVehicle Technology

Air springs doesn’t have to be a dealership job!
November 21, 2019 by Allan Janssen

There’s an opportunity for independent repair shops to profit from air suspension work, rather than sending it to the dealership.

   Feature Auto Repair & ServiceLead StoryNews OdditiesVehicle Technology

The More Things Change? Wheels
November 21, 2019 by Allan Janssen

Our latest walk down memory lane takes a look at how the manufacturing and marketing of lifts has changed over the years. September 2019:  Wheels July 2019: Lifts May 2019: Spark Plugs March 2019: Invoicing Systems The more things change?…

       News Auto Repair & ServiceSupplier News & AnnouncementsVehicle Technology

Bosch tools certified to access FCA secure gateway module
November 15, 2019 by Allan Janssen

Bosch says its aftermarket diagnostic scan tools are now certified by FCA U.S. to access the Secure Gateway Module (SGW) on many 2018 and newer FCA vehicles. The SGW unlock feature for its lineup of ADS 325 and ADS 625…