Auto Service World
News   May 7, 2010   by CARS Magazine


A well run business means profitability and sustainability. The 2010 Western Grand Forum has been designed to help business owners and service providers maximize resources, realize a better bottom line and plan for the future. This is one day you just cant afford to miss!

Taking place on June 3rd at the Holiday Inn, 67th Street, Red Deer, Alberta, the 2010 Western Grand Forum is a full day of focussed sessions aimed at jobbers, business owners and service advisors who want to reach the next level of excellence.

The 2010 Western Grand Forum will feature presentations such as:

Jeff Mowatt’s The Art of Customer Service…Influence with Ease. This session will show you how to retain customers by exceeding their expectations instead of having them leave to save a few dollars.

John Watt’s What Does Underperformed Maintenance Mean to Your Shop’s Profitability? With over 17 years of experience, John will show how you can improve profits with your EXISTING customer base.

Download the Registration Brochure <HERE> with the details on the program and the complete line-up of speakers and sessions.

Hotel Deadline extended to May 10th!
The host hotel for the 2010 Western Forum is the Holiday Inn 67th Street, 6500 67th Street, Red Deer, Alberta. The hotel is located approximately two miles from downtown Red Deer and 80 miles from Calgary International Airport. AIA Canada has negotiated a special rate for 2010 Western Forum participants: $109.99. All guests must make their own reservations directly with the Holiday Inn, 67th Street on an individual basis, identifying themselves as a member of the 2010 Western Forum. Reservations can be made directly with the hotel by calling 403-342-6567.

For additional information, contact Mireille Schippers at AIA Canada (1-800-808-2920 ext. 264) or click HERE for the event website.

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