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News   May 20, 2014   by CARS Magazine

Mitchell 1 To Expand Shop Management Training

Mitchell 1 has announced it will hold an expanded Shop Management “Super Workshop” July 17-19 in San Diego, Calif. at the Hotel Salomar. The training workshop is designed for those who have previously established competence using...

Mitchell 1 has announced it will hold an expanded Shop Management “Super Workshop” July 17-19 in San Diego, Calif. at the Hotel Salomar. The training workshop is designed for those who have previously established competence using their shop management software and now want to learn more advanced capabilities, better methods and shortcuts.


The curriculum for the two-day training session guides users through all levels of functionality in the Mitchell 1 Manager and ManagerPlus systems. The expanded agenda for the Super Workshop in San Diego includes bonus break-out sessions, a Practice Lab and an expo featuring products and services offered by industry partners.


In the workshop, instructors will cover program setup values, inventory, reporting, best practices and advanced transactions as well as integration with aftermarket cataloging. The training explores both of Mitchell 1’s shop management solutions – Manager 5.9 and Manager SE (version 6.5) – since setup and operation is similar for these products. Users of both platforms will benefit from this training experience.


The break-out sessions will provide in-depth detail into topics often requested by workshop attendees. Sessions include Reporting Insights, Maximizing Technician Efficiency with ProDemand and Connecting with Customers through SocialCRM. A Practice Lab equipped with computers and staffed by product specialists will be available throughout the workshop so attendees can practice and apply the skills they are learning in the workshop. The Products and Services Expo will be held during the evening reception on Friday, July 18, following the workshop training.


Doug Voss, owner of Neighborhood Wrench in Medway, Mass., attended the Shop Management Workshop earlier this month in Atlantic City, N.J. and said, “The seminar was excellent. I have been a Mitchell Manager user for 10 years, but had only been using a fraction of the Manager program’s benefits. I’m excited to update my software and use what I’ve learned this weekend.”


The Super Workshop will be led by John Dwulet, senior product manager for Mitchell 1’s management software solutions, and Tim McDonnell, national training manager, who together have over 35 years of combined Manager and ManagerPlus training experience.


“This advanced training workshop turns existing shop management system customers into power users who get the most out of their software and business,” said Dwulet. “We are delighted to expand beyond the sessions for this workshop, with additional content that we know will help attendees gain even more value from the training and discussion. No matter how long users have had the software, we find they always learn there are better and more efficient methods to operate the day-to-day business.”


Adds McDonnell, “For the experienced Manager user, the workshop provides two days of comprehensive training that increases the value of their shop’s software investment. The interaction between attendees sharing methods and tips, plus the new friendships everyone takes home, is priceless.”


Attendees will be welcomed by a cocktail reception on Thursday, July 17 from 6:00 – 8:00 p.m. Workshop sessions run from 8:00 a.m. – 5:00 p.m. on Friday, July 18 and Saturday, July 19, with the break-out sessions scheduled for Saturday afternoon.


The registration fee is $200 per attendee, plus applicable tax, and covers seminars, break-out sessions, breakfast, lunch and refreshments each day. Participants are responsible for transportation to San Diego and hotel accommodations. Attendees may reserve rooms at the Hotel Solamar (435 6th Avenue, San Diego CA 92101) and receive Mitchell 1’s special hotel rate by mentioning Mitchell 1/ShopKey Manager Training when making the reservation by calling 877-230-0300. Registration must be completed by Monday, July 2.


Attendees can earn 30 AMI credits toward the Accredited Automotive Manager (AAM) designation by completing the workshop. At the end of each workshop, AMI course completion forms will be handed out to those attendees who wish to pursue AMI credits.


For more information or to register for Mitchell 1’s Shop Management Super Workshop, visit the Management Workshop website

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