Auto Service World
News   July 15, 2013   by CARS Magazine

Mitchell 1 adds ProDemand training videos to website

Mitchell 1 has added nine new ProDemand training videos to its product training center website to help ensure customers are fully knowledgeable about features and functionality of the product. The brief videos focus on how to use the ProDemand repair, diagnostic and maintenance information program and suggest ways to get the most out of the system so professional technicians can become more efficient at finding information quickly and effectively.


Mitchell 1 has added nine new ProDemand training videos to its product training center website to help ensure customers are fully knowledgeable about features and functionality of the product.

The brief videos focus on how to use the ProDemand repair, diagnostic and maintenance information program and suggest ways to get the most out of the system so professional technicians can become more efficient at finding information quickly and effectively.

“Technicians have to find time for training when they can, so our goal at Mitchell 1 was to provide a training tool that they can use according to their schedule, when it’s best for them,” said Gary Hixson, market manager for ProDemand at Mitchell 1. “The new training videos provide customers with a convenient and easy way to learn about the ProDemand repair information software. By increasing the product knowledge, we will also be increasing customer satisfaction, which creates loyal, long term customers.”

The ProDemand training videos include:

Resources: Supported browsers, live training sessions, knowledgebase and support contacts

Vehicle Selection: Selection by year-make-model, VIN or vehicle history, recalls, vintage

Maintenance: Scheduled services by mileage intervals, indicator services and/or timed intervals

Codes: Fast access to testing information and wiring diagrams related for diagnostic trouble codes

Components: Fast access for descriptions, procedures, specs, locations and diagrams

Service Manual: Entire library of repair information covered for a selected vehicle

SureTrack: Time saving vehicle-specific data generated from millions of successful fixes; all gathered, analyzed and consolidated

Estimate Guide: OEM parts, labor times for repairs, scheduled maintenance, fluid types and capacities

Quotes: Saved estimates with user-entered items and customer information, taxes, fees, discounts and disclaimers

Mitchell 1 says ProDemand delivers accurate repair information to help automotive technicians complete their repair jobs faster, easier and smarter, without the need for further research. ProDemand  is concise, providing only the descriptions, procedures, specifications and diagrams that technicians need, so they don’t have to spend their valuable time sorting through volumes of information to find the one necessary item.

SureTrack is currently offered as a free preview in ProDemand. Subscribers can contribute to and use information from the thousands of other technicians that are using the product, making it even more pertinent and valuable to everyone.

www.prosdemandit.com


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