Auto Service World
News   May 27, 2009   by CARS Magazine

?AkzoNobel Creates Industry First PCE Boot Camps

(Norcross, GA.: May 26, 2009) AkzoNobel announces the creation and launch of a series of
in-depth “Boot Camp” training events to support their Process Centered Environment (PCE)
program. PCE is a unique set of management tools designed to bring practical, definable and
measurable processes to improve efficiencies specifically within collision repair centers.
“AkzoNobel’s PCE Boot Camp provides today’s collision center real value,” commented Mike
Day, Collision Center Business Development Manager for Toyota Motor Sales, USA. Following
the May 12th – 14th premiere, Day added, “It identifies lean processes that are unique to collision
repair which, if implemented, can profoundly improve workshop flow, profitability and customer
Keeping with the “real world” focus of the program, the AkzoNobel PCE Boot Camp is a 2 ½
day, in-shop learning event. Courses are designed around the principles of PCE. “This
instructional format which we have defined as “Boot Camp” is the ideal combination of
classroom work, practical exercises, shop floor observation and simulations,” stated Mike Sillay,
North American Services Manager for AkzoNobel.
The “Boot Camps” are being conducted at DCR Systems located in Mentor, Ohio. Michael
Giarrizzo and DCR Systems have become industry champions for promoting the benefits of
operating concepts built around process centric functions. DCR, a global strategic partner with
AkzoNobel, has a patented repair process that brings to life the concepts found in the
AkzoNobel curriculum.
Doug Kirk, Senior Process Engineer for AkzoNobel and one of the program facilitators for the
event notes, “This course will strip away the mystique that surrounds Lean, Theory of
Constraints and Six Sigma with exposure to a real world collision repair facility that is process
Six 2009 PCE Boot Camps are planned. Class size is controlled and pre-qualification is
required. For additional information regarding registration information go to