Auto Service World
News   March 19, 2018   by Allan Janssen

Brake Parts Inc. names new director of customer experience

Sam Rusenovich has joined Brake Parts Inc (BPI) as the director of customer experience, it was announced today by Paul Ferrandino, chief commercial officer for Brake Parts Inc.

“We welcome Sam to the BPI team and are pleased to have him on board as our director of customer experience,” said Ferrandino. “With his wide range of knowledge in various roles, he is well positioned to direct our field-based team as they focus on education, training and operational support for our WD customers and their technicians. He will also support our customers through the execution of marketing programs and product launches. We know Sam will be a tremendous asset to BPI as we work to give our customers the best experience possible.”

Prior to joining BPI, Rusenovich spent the majority of his career working for NAPA Auto Parts in a variety of positions, culminating in his role as a regional vice president.


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