Intact Insurance has opened its first Canadian service centre in Calgary, with three more centres set to open in Toronto, Ottawa and Montreal.
The centres are designed for Intact Insurance and belairdirect customers to help simplify their auto claim experience after an accident.
“We are making things easier for customers after an automobile accident,” said Mike Van Elsberg, deputy senior vice-president of claims, Western Division, Intact Insurance. “By using Intact Service Centres, eligible customers will be able to simply drop off their drivable and repairable car and we’ll take care of everything else with our trusted service providers. This process is simpler, more efficient and could save customers time. Customers will drive their repaired cars sooner.”
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Really, what happened to direct repair and customer choice. Why not use that money to help make the current shops who repair your insureds vehicles more productive and profitable. I don,t believe we could ever achieve a speedier repair and customer satisfaction then we do now . Put your profits back in to the front line repairers were it is well deserved.
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