Auto Service World
Video   October 1, 2020   by Allan Janssen

ASW Conversations: David Tobin on reducing warranty returns


 

 

 

Thousands of times every working day technicians across North America return perfectly good parts as defective. Whether for reasons of confusion, expediency, profit, or convenience, it’s a practice that is having an impact on the aftermarket. The industry has been wrestling with it -– usually quietly for fear of offending customers — for decades . We spoke to David Tobin, a senior strategist with California-based parts manufacturer Motorcar Parts of America, about the scope of the problem.

 

 

 

 

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1 Comment » for ASW Conversations: David Tobin on reducing warranty returns
  1. peter foreman says:

    I get that there’s misdiagnosis and part issues that are not actually a manufacturer defect, but this guy sure doesn’t think much of his clientele….

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