Tenneco Launches Training Innovation Platform

Tenneco has launched a 360-degree training innovation platform designed to support the long-term growth and profitability of automotive service businesses. The Tenneco “Service Solutions” platform will help enhance engagement, technical education and certification of technicians, service writers and other front-line personnel and offer in-depth marketing services support to help shops increase sales, improve margins and strengthen customer satisfaction and loyalty. Several elements of the new program will be introduced in conjunction with next week’s AWDA Business Conference and Automotive Aftermarket Products Expo (AAPEX) in Las Vegas.

Tenneco Service Solutions comprises five areas of technical and business support – instructor-led education featuring Tenneco’s new team of ASE-certified technicians and Master Trainers; the Tenneco Technical Resource Center (TRC), which offers live product and diagnostic support and warranty assistance; online education through the company’s expanded Experts Learning Center (www.expertslearningcenter.com); the “Tenneco Experience” product demonstration trailer and mobile classroom; and an array of marketing and other business-building resources.

“Our channel partners and thousands of vehicle service businesses have long relied on Tenneco for a comprehensive package of tools designed to help drive their success. Now, we are expanding that package to include what we believe is the most effective new approach to technical training, product support and business education for automotive service professionals,” said Jeff Koviak, vice president and general manager, North America Aftermarket, Tenneco.

Tenneco has developed an array of new on-site training clinics – each led by a Master Trainer – covering ride control, emissions control and brake system diagnosis and repair. These clinics complement the company’s extensive eLearning curriculum at www.expertslearningcenter.com, which includes more than 25 interactive training modules covering a variety of diagnostic and repair topics as well as customer communication/service recommendation skills. Each online course is offered in English, Spanish and French.

The Tenneco Technical Resource Center offers live, telephone-based technical assistance by a team of highly trained ASE-certified technicians and product specialists; eMail support; catalog warranty assistance; and “TechTalk” discussion forums available at www.monroe.com, www.walkerexhaust.com and www.monroebrakes.com.

Tenneco’s new “Tenneco Experience” product demonstration trailer and mobile classroom offers a first-class learning environment featuring interactive product displays and technology demonstrations. Housed in a custom-designed, 53-foot trailer, this new resource can be adapted to an array of training needs, including formal classroom sessions. The “Tenneco Experience” trailer can be seen in the company’s exhibit (1025) at next week’s AAPEX show.