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How routine works builds loyal customers
By Allan Janssen The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism. And →BY THE NUMBERS: A look at texting
3 minutes More than 90 percent of the time, texts are read within the first three minutes after receipt. Zipwhip, 2019 State of Texting Report 60% By →Sometimes it’s just beyond repair!
Bruce Silverson of Hilltop Autopro in White Rock, B.C. had to use his diplomatic skills when a customer brought in a 2002 Mazda Protege with a complaint of "spongey brake pedal." Whe →
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