CARS Executive Outlook: Costa Haitas

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? What role is technology playing in repair shops these days and how can shops use it effectively? And what could impact business the most this year — is there one key opportunity or challenge awaiting shop owners? We will present their answers in alphabetical order over the coming weeks…

You can view the full feature in the February 2025 issue.

Costa Haitas, President  |  The Mufflerman

Technology continues to revolutionize our shops, enabling us to provide customers with services and experiences that meet their expectations.

In 2025, economic pressures are driving consumers to be more cost-conscious as inflationary conditions continue to increase the cost of everyday life. Although this is negatively affecting many industries, the automotive aftermarket repair industry remains resilient and offers consumers more affordable vehicle repair and maintenance options compared to OEM franchise dealers.

Technology continues to revolutionize our shops, enabling us to provide customers with services and experiences that meet their expectations. It has enhanced our communication and marketing strategies, allowing us to grow our business and reinvest in new, advanced tools and training. This ensures our teams can meet the demands of the constantly changing technologies in vehicles today.

This year will present many challenges with the noise of shifting political landscapes, increased cost of living and the negative effects these changes may have on many, including our teams. It is important that we seize the opportunity to foster a positive culture within our businesses so our team members can see a path to growth and stability. As long as there are vehicles on the road, the aftermarket will always thrive.

By staying adaptable, embracing technological advancements and supporting our teams, we can navigate the challenges of 2025 and continue to succeed.