Editorial Videos

 Don Frisby and his team at Frisby Tire in Ottawa, Ont., have reached a rare milestone in our business. The company is celebrating its 100th anniversary this year. Founded by George Frisby in 1920, the family-owned business has rolled…

  In the latest episode of Auto Service World Conversations, we’re speaking with Shad Smereka, the general manager in charge of people and store innovation for Edmonton-based Fountain Tire. The chain of over 160 auto service facilities has been an…

Auto Service World · 33 Mike Owen on the evolution of power tools     It was once unthinkable that a battery-powered ratchet could deliver the torque necessary for serious automotive work. But that has changed in recent years.  Mike…

Auto Service World · 032 Jim Caldwell on how OK Tire handled the pandemic   Jim Caldwell is president and CEO of Surrey, BC-based OK Tire. During the worst days of the Covid-19 pandemic, it was his job to give…

Auto Service World · 031 Bob Paff on the Automotive Service Business Network   In his 50-year career in the automotive repair and service industry, Bob Paff has done it all. He’s worked at dealerships, independent shops, and specialty shops.…

Auto Service World · 029 Bob Ward on the idea of mandatory certification of repair shops   The Automotive Industries Association of Canada is talking to the Ontario legislators about requiring collision shops to seek government certification in order to…

Auto Service World · 030 COMMENTARY: Staying on top of your website       We pick a question from our mail bag this week, and dive into what every shop needs to think about as they build their web…

 Auto Service World · 028 David Tobin on the industry-wide problem of warranty abuse       Thousands of times every working day technicians across North America return perfectly good parts as defective. Whether for reasons of confusion, expediency,…

 Auto Service World · 027 Sahas Katta on the future of telematics       Sahas Katta founded Smartcar – a mobility software company – with his brother Sanketh in 2015. Its application programming interface is a “way in”…

Auto Service World · ASW 026 Cam Young on the impact of the pandemic     As national sales manager for traditional aftermarket for Bosch Auto Parts, Cam Young has been able to see how the pandemic has impacted everyone…

 Auto Service World · 025 Nhu Nguyen on the road to Porsche     Porsche technician Nhu Nguyen followed her passion for fixing broken things into the automotive repair world. She’s now a technician at a Toronto-area Porsche dealership,…

   David Lawes, CEO of the B.C. Used Oil Management Association, talks about an innovative series of videos featuring a hilarious technician named “Ken the Mechanic” who discusses the recyclability of motor oil. The videos make the point that…