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Ep 9 | Success Begins with your Team
It’s all about the team. A business is only as successful as the people who make it great. Each member of your staff needs to be able to lean on one another to push the business forward to reach its goal. Is your team doing this? If not, management needs to get everyone on the right path.
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SPONSOR’S MESSAGE
Auto Value: Service is the Difference. We Get It!®
Auto Value Parts Stores and Certified Service Centers are a part of the Aftermarket Auto Parts Alliance, one of the largest auto parts distribution networks in the world. With over 50 shareholders selling automotive products through over 140 distribution centers, 2,300 parts stores, and 2,900 certified service centers across North America, Auto Value delivers over 1.9 million quality replacement auto parts and accessories as well as value-added services to the automotive aftermarket.
Auto Value offers an aggressive marketing program that gives independent organizations the opportunity to identify with both a local and national program. Our product strategy delivers strong national brands at competitive prices along with proven private-label products to offer our professional customers the options they require to effectively maintain and repair vehicles across North America.
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ABOUT BOB GREENWOOD
Mr. Robert (Bob) Greenwood AMAM (Accredited Master Automotive Manager) is president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). Bob has over 40 years of business management experience within the independent sector of the automotive aftermarket industry in North America, consulting independent retail shops on all facets of their business operations.
Bob is one of 150 worldwide AMI approved instructors. He has created business management development courses for automotive shop employers/managers, jobbers and jobber sales representatives, which are recognized as being the most comprehensive, industry specific courses of their kind in North America.
enjoy your video’s I believe that flat rate operated shops create an atmosphere of individuals and limited team work or concern for future of business and customer base. It creates a race to get maximum hours per repair order without thought towards customers budget or long term care for the customer. What is your thought on flat rate operations and how to control Greed versus customer loyalty.