Auto Service World
Video   September 24, 2018   by Adam Malik

S2 Ep 7 | Stop and Think During Tough Times

Business profitability comes from enhanced client relationships.

How do you do that? Bob Greenwood has 10 tips in the latest episode of Greenwood’s Garage: Stop and Think During Tough Times.

And don’t forget — if you have a question for Bob, leave it in the comment box below and he will answer it.

Missed an episode? Click here for the full Greenwood’s Garage series.



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Auto Value offers an aggressive marketing program that gives independent organizations the opportunity to identify with both a local and national program. Our product strategy delivers strong national brands at competitive prices along with proven private-label products to offer our professional customers the options they require to effectively maintain and repair vehicles across North America.

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Mr. Robert (Bob) Greenwood AMAM (Accredited Master Automotive Manager) is president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). Bob has over 40 years of business management experience within the independent sector of the automotive aftermarket industry in North America, consulting independent retail shops on all facets of their business operations.

Bob is one of 150 worldwide AMI approved instructors. He has created business management development courses for automotive shop employers/managers, jobbers and jobber sales representatives, which are recognized as being the most comprehensive, industry specific courses of their kind in North America.

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1 Comment » for S2 Ep 7 | Stop and Think During Tough Times
  1. Leah Cochrane says:

    Great Video Bob. The ASP’s competition is the “Dealer” and not other shops. The 10 points you outlined are what the dealerships offer now, and much more. I think these points are the very basic things a shop must be doing, and sadly many are not. I drive by many shops in my area and the overhead doors are open, and there is hardly any light in the shop area. My first thought as a customer is, how can a technician work on my car if they can’t even see what they are doing, and I’m not exaggerating.
    That’s just my two cents worth.

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