Auto Service World
Video   June 25, 2020   by Allan Janssen

ASW Conversations: Bob Greenwood on counting billed hours, not cars


Management consultant Bob Greenwood has a lot to say about professional development in our industry, particularly when it comes to running efficient and profitable shops. A frequent contributor to CARS magazine and Jobber News, one of his key messages is the importance of moving away from counting cars to counting billed hours. We chat about why this is so necessary in today’s aftermarket .


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