Are you aware of the value of having a positive impression in the mind of your customers? Successful shops do.
The perception of your shop matters, says Bob Greenwood in his latest episode of Greenwood’s Garage. Clients visit your shop and expect to see it clean and organized. They expect your employees to answer the phone courteously and professionally.
Greenwood wants to know, “What is the perception the client is receiving of the shop?” If it’s poor, it’s undoing all the work you have put into building your business.