Auto Service World
  November 26, 2015   by CARS Magazine

Openbay debuts OpenbayASP


*Please note that Openbay is not yet available in Canada.

Openbay has introduced OpenbayASP, a native iOS app for Automotive Service Professionals that brings a mostly offline industry, online.

OpenbayASP combines the online-to-offline customer-acquisition power that Openbay delivers to its network of service professionals with the benefits of a mobile platform. OpenbayASP promotes transparency between repair shops and consumers via text, video and photo exchange to explain diagnoses or confirm vehicle issues.

Shop owners and operators use OpenbayASP to review incoming service requests in real-time, respond immediately with quotes, communicate with consumers, schedule appointments and process payment.

“Openbay’s community of repair professionals were integral to the development of OpenbayASP,” said Rob Infantino, founder and CEO of Openbay. “We’re dedicated to meeting their needs and to helping grow their businesses. This mobile platform positions shops to efficiently acquire and communicate with in-market consumers. Openbay customers benefit too – OpenbayASP brings transparency to auto repair, enabling shops to share video and photo of vehicle issues, so customers are better informed about the need for repair and maintenance.”

Openbay says the new app gives shops the flexibility to attract today’s online consumers, who value the ability to make educated purchase decisions and will appreciate remotely seeing and hearing explanations of recommended and completed repair work.

OpenbayASP Highlights Include:

  • Instant notification of service requests from local, in-market consumers
  • Simple quote submission; quickly price and add notes
  • Customer-messaging capabilities: create and share text, video and photo messages with customers to help explain and/or gain approval for repair work
  • Notifications when ‘Automated Quotes’ (for pre-selected, commonly priced work) are sent and accepted
  • To-Do list, with overview of daily activities, including customer messages, active requests, appointment confirmations
  • Appointment scheduling and adjustment
  • Ability to edit and update repair quotes on the spot
  • Payment processing
  • Track history of Openbay revenue and bookings

OpenbayASP is available to Openbay-approved automotive service professionals. Businesses interested in joining Openbay may learn more here.

The mobile app supports iOS 8.2 or later, is compatible with iPhone, iPad, and iPod touch, and is now available on the Apple App Store – download the app here.

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