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ASW Conversations: Bob Greenwood on counting billed hours… not cars
June 22, 2020 by Allan Janssen

Auto Service World · ASW 014 Bob Greenwood on counting billed hours, not cars   Management consultant Bob Greenwood has a lot to say about professional development in our industry, particularly when it comes to running efficient and profitable shops.

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Autologue adds Steve Mason to sales team
June 19, 2020 by Allan Janssen

Steve Mason has joined the sales team of Autologue Computer Systems. According to the company, he will play a key role on the continued execution of Autologue’s strategic sales growth plan. With more than 35 years of experience, Mason will

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NRS adds brake pad coverage for BMW applications
June 19, 2020 by Allan Janssen

  With new galvanized brake pads designed for the best in BMW driving dynamics, NRS Brakes has expanded its line of premium pads to include the 2020 BMW M240i, a sporty and smaller alternative that is part of the luxury

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Dayco makes leadership changes
June 19, 2020 by Allan Janssen

Thomas J. (TJ) Fontana has been appointed director of sales, North America for Dayco, a supplier of engine products and drive systems to the automotive, industrial and aftermarket industries. Fontana will lead the light and commercial vehicle aftermarket segment and

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Updated survey reveals post-Covid shop challenges
June 18, 2020 by Allan Janssen

Management priorities at auto repair shops in the U.S. have changed dramatically since the coronavirus pandemic upended business in March. According to a new survey from IMR Inc., shop owners are now focused on keeping staff and customers safe. The

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Marketing primer: How to attract new customers
June 18, 2020 by Allan Janssen

All of your good qualities will go unnoticed until people are coming through the doors to check you out.

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Aisin aftermarket manager, Chuck Pariano, retires today
June 18, 2020 by Allan Janssen

Charles (Chuck) Pariano, senior manager of sales and marketing for Aisin North America’s Aftermarket Division, is retiring today. Since 2006, Pariano has been responsible for Aisin’s aftermarket sales and marketing strategy, developing and implementing programs for various sales and distribution channels in

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Family ‘beyond grateful’ for thoughtful gesture
June 16, 2020 by Allan Janssen

The widow of a heavy duty truck technician who died on June 2 says she’s grateful for an act of kindness by a Snap-on Tools sales rep. Karen McCaffery, wife of the late Rick McCaffery, left a comment on the

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Rewards for replacing outstanding Takata airbags
June 16, 2020 by Allan Janssen

More than 12 million potentially defective Takata airbags across 19 manufacturers are still in daily use, according to the NHTSA.

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CATEGORY FOCUS: Specialty tools
June 16, 2020 by Allan Janssen

Recently released products in the specialty tool space.

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Schrader has new web address
June 16, 2020 by Allan Janssen

Schrader TPMS Solutions can now be found on the web at SchraderTPMS.com. The company said the new website address will make it easier for customers to find them online. “The new URL represents our TPMS expertise and focus much better

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COMMENTARY: Seeking Silver Linings
June 16, 2020 by Allan Janssen

We’ve seen how the coronavirus can divide us… can it also unite us?