Kukui and AutoShopFollowUp.com have partnered up to build what is being described as an innovative approach to customer retention.
Kukui’s new Lost Customer Module can identify customers that have not been in the shop for a while, and AutoShopFollowUp.com will handle follow up calls to try to bring them back.
AutoShopFollowUp.com will utilize Kukui’s web platform to offer a comprehensive marketing platform to communicate with and retain customers.
According to Kukui, the process leads to boosted profits by adding follow up phone calls and handwritten thank you cards to Kukui’s Lost Customer Module.
AutoShopFollowUp.com will also gain access to Kukui’s All-in-One Marketing Platform, which is designed to build greater customer loyalty over time.
“AutoShopFollowUp.com is excited to partner with Kukui Corporation in this renewed effort to help our client’s boost customer retention rates and ultimately profitability,” said Mike Carrillo, CEO of AutoShopFollowUp.com. “Embarking on this partnership together enables us to play off each other’s greatest strengths and offer in-depth solutions that are truly hard to beat.”
He said the companies understand the retention challenges that auto shops face, and they’re committed to finding new ways to help address them through hands-on support at every step.
Kukui CEO Todd Westerlund said the partnership with AutoShopFollowUp.com is just the beginning of a long line of innovative solutions that will transform the way automotive industries interact with clients.
“Our integrated web marketing platform gives us the opportunity to offer a range of analytic, marketing and communications services to change the fortunes of several companies in a highly competitive auto and auto ancillary industry,” he said.
AutoShop FollowUp is a customer retention expert with a special focus on the auto industry. The company follows up with auto shop customers through phone calls and thank you cards to help auto shops better understand how to interact with customers. Through a series of detailed reports and review studies, the company helps auto shops build a new base of loyal customers through frequent interactions.
Kukui Corporation’s All in One Success Platform offers quantitative data on customer retention.