Jobbers! We need your opinions

THIS SURVEY IS NOW CLOSED, BUT YOUR ANSWERS WILL STILL BE MONITORED. THANK YOU FOR YOUR INTEREST. HERE'S THE SURVEY: QUESTION 1a. How would you describe your role in ensuring that your customers' businesses are healthy?*
- I have no role, I’m just a supplier
- I’ll offer advice if I’m asked
- I can to connect them with management experts
- I am eager to roll up my sleeves and help
1b. Feel free to say something about that.
2. What is the most common mistake you see your ASP customers make?*
- Give away their labour
- Give away their knowledge
- Misunderstand proper mark-up
- Buy cheap parts
- Fail to look for all the repair work
- Poorly kept facilities
- Poor people skills
- Lack of proper business management procedures
3. What services and aids can you offer them to help get them back on track?
- One-on-one management training
- Facilitated group meetings of shop owners
- Management training classes
4a. Do ASP shops take the need for management and technical training seriously enough?
- Yes, I sell out all my training classes. Standing room only
- I can count on the best shops to be there
- They say they do, but they don’t show up for events
- No, they say they’re too busy to go to classes
4b. Feel free to say more about this.
5. Do you find that more ASP shops are asking for low-cost parts?*
- Yes, more shops are saying that their customers demand it
- Demand for low-cost parts is about the same as ever
- No, shops are steering their customers away from cheap parts
6. Do you carry a wide range of qualities, including so-called “white box” parts?
- Yes; I cater to all kinds of customers
- Yes; I’d rather not sell the cheap stuff, but some customers insist on it
- I only carry the most popular brands with decent quality
- I only carry the best quality parts
7a. What does a customer’s insistence on cheap parts tell you about their business?
- They’re price conscious, and that’s not a bad thing
- They’re trying to build a reputation as a low-cost alternative
- They’re trying to keep the cost down for their customers
- Their repairs will cost less, but will probably not last as long
- They’re attracting the wrong type of customer
- They’re sacrificing profitability when they do that
7b. Please say more about the use of quality parts.
8. What is the most important trend in the sale of automotive maintenance?
- Customers are more knowledgeable and more demanding
- Advanced technology means technicians need more training
- Cost of tools and training mean average repair costs must go up
- Decline in the pool of skilled trade means labour costs must go up
- Modern business requires buttoned-down management processes
9. How do you keep up with industry trends?
- Head office keeps me well-informed
- I go to industry events like conferences and trade shows
- I read the latest business books and journals
- I read industry magazines and trade publications
- I am constantly researching trends online
10. Can you recommend one of your customers as the Shop of the Year?
All of your answers are anonymous... but if you'd like to nominate a Shop of the Year, please provide your name and contact information.
First Last
Store Name
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
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