Auto Service World
News   December 5, 2007   by Auto Service World

Watchdog Reports Misleading Warranty Notice


The Automotive Oil Change Association (AOCA), which represents the fast lube industry in North America, recently investigated the following notice found printed under the hood of several Chrysler vehicles in Ontario, Canada:
“DAIMLER CHRYSLER CANADA RESERVES THE RIGHT TO DENY WARRANTY COVERAGE IF NOT ALL OF THE RECOMMENDED SCHEDULED MAINTENANCE IS COMPLETED AND PERFORMED USING ONLY GENUINE MOPAR PARTS AND LUBRICANTS.”
When AOCA questioned Chrysler Canada Inc. (formerly Daimler Chrysler Canada) about the notice, Chrysler Canada Inc. responded that the company “is not familiar with and has no knowledge relating to the notice … and the contents are not attributable to Chrysler Canada Inc. in any way.”
The group suggests that these stickers may have been produced and attached to vehicles by a local dealer.
Vehicle owners whose cars are under warranty will not violate their warranty by having their oil changes performed by someone other than the dealers, such as fast lubes.
Canadian fast lube operators who encounter this misleading notice language are encouraged by the association to provide their customers with a copy of the written response from Chrysler Canada Inc., which has already been forwarded to all AOCA members in Canada.
Non-member operators may contact AOCA headquarters for additional information.
The Automotive Oil Change Association was established in 1987 to enhance the success of members in the convenient automotive maintenance industry.


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