PPG Industries has named John R. Outcalt general manager of insurance and services, assuming responsibility for the company’s LYNX Services claims management, GTS software and GLAXIS electronic commerce businesses. PPG insurance and services is part of the PPG automotive aftermarket business unit that includes automotive refinish and auto replacement glass. Outcalt previously was director of North American sales for PPG’s automotive refinish business. “John and I have worked together closely during his tenure in PPG’s refinish business, and I know he understands the automotive repair industry,” said Garry Goudy, vice president, automotive aftermarket. “John is familiar with the challenges and opportunities facing body shops, whether sole proprietorships or regional chains of facilities. His experience in the collision repair industry fits well with the automotive replacement glass marketplace, and I am confident that we will deliver additional value to our insurance and end-user customers under John’s leadership.” Outcalt joined PPG in 1983 as marketing services manager for the Chrysler account, part of the automotive coatings business. He progressed through additional marketing, marketing services, technical, sales and management positions within automotive coatings until 1996, when he joined the automotive refinish team as director of network sales. He served as director of collision center operations before assuming his most recent role in 1997. Outcalt earned a bachelor’s degree in business administration from Baldwin-Wallace College. In his new assignment, he will be based at PPG headquarters in Pittsburgh. PPG’s insurance and services unit comprises an array of businesses – LYNX Services, GTS Services and GLAXIS – working together to offer automotive claims management, e-commerce capabilities and call center services to meet the needs of policyholders, insurance companies and auto service providers.