Auto Service World
News   September 25, 2013   by Auto Service World

New Federal-Mogul ‘SmartChoice Mobile’ App Speeds Repair Process Through Real-Time Connection To Parts And Customers

Federal-Mogul has introduced a powerful, free mobile app designed to help automotive service providers dramatically increase operational efficiency, sales and customer satisfaction. The new “SmartChoice Mobile” app enables shop owners, service writers and professional technicians to use their iPhone or Android devices to instantly access the latest parts information for virtually any passenger car or light truck and communicate detailed inspection findings – including photos of worn or broken parts and a repair estimate – directly to the vehicle owner.

The SmartChoice Mobile app is available immediately through the Apple App Store and Google Play as well as Federal-Mogul’s new<> website.

“SmartChoice Mobile is much more than a parts lookup tool – it helps speed the entire repair process by providing extensive parts and repair information and establishing a real-time connection with the vehicle owner,” said Brian Tarnacki, director, global market strategy, Federal-Mogul. “This free solution sets the bar for all automotive service apps and positions the shop as a technology leader committed to customer service excellence.”

The app includes VIN scanning technology that allows the user to instantly capture critical vehicle information and access all corresponding part and repair information via Federal-Mogul’s<> applications database. The app also provides comprehensive lookup options such as specific part number/interchange search or traditional year, make and model.

The service professional can use the app’s “Send Inspection Results” feature to compose and send a shop-branded email – featuring inspection results, repair estimate and images of worn parts – to the vehicle owner. This customizable email summary also includes instant-reply and callback buttons to encourage the vehicle owner to ask questions and/or authorize the repair.

A “Chat with a Pro” feature automatically connects the shop professional with an ASE-certified technical specialist at the Federal-Mogul Technical Education Center (F-M TEC). The app also includes a link to Federal-Mogul’s growing library of technical information and latest news.

Users can customize the app to access parts information and other content for any or all of the following Federal-Mogul product lines: ANCO wipers; Carter fuel delivery products; Champion spark plugs; Fel-Pro gaskets; Moog steering and suspension components; Sealed Power engine parts; Wagner brake products; and Wagner lighting components.