Yesterday Mercedes-Benz USA became the thirteenth member to sign onto NASTF Service Information Standards Agreement, making their service, training information, as well as tools accessible to all other members on an equal basis. NASTF was established in 2000 to identify gaps with regards to accessing automotive service information, service training, diagnostic tools, and equipment for the mutual benefit of service professionals and their customers.
In a statement made by Charlie Gorman, chairman of NASTF, said, “We are pleased to welcome Mercedes to the dedicated group of OEM vehicle manufacturers committed to providing service information to the independent aftermarket. It’s one more step in a unified, progressive, effective NASTF.”
While NASTF is a not-for-profit organization designed to increase the accessibility of information for U.S. repair facilities, Canadian automotive service providers cannot join the agreement (and thus not receive the shared access to the same automotive service information). In the U.S., however, the standards set out in the agreement stipulate how OEMs will ensure open accessibility. Other protocols in the agreement include the information request and resolution process which provides the means, including the possibility of binding arbitration if needed, for the purpose of identifying and assessing any potential information gaps.
Other members that have previously signed onto the agreement include BMW, Volvo, Subaru, Ford, Toyota, Volkswagen, Nissan, Hyundai, Mazda, Honda, Suzuki, Kia, and Mitsubishi.