Auto Service World
News   August 6, 2001   by Auto Service World

Manufacturers and Distributors Dispute E-business’ Role, Says Report


A new report funded by the Distribution Research and Education Foundation says that manufacturers and distributors are at odds over the role e-busness will play.
The report, from Pembroke Consulting of Philadelphia, Penn., "Facing the Forces of Change: Future Scenarios for Wholesale Distribution" indicates manufacturers and distributors face strained channel relationships as e-business makes its way into marketing channels and supply chains.
“Manufacturers and distributors are at odds about the impact of e-business on their channel relationships,” said the report’s author, Adam J. Fein, Ph.D., president of Pembroke Consulting. “This will slow the adoption of e-business solutions because both groups are approaching technology investments with divergent perspectives.”
The Distribution Research and Education Foundation is part of the Washington, D.C.-based National Association of Wholesaler-Distributors.
Findings show manufacturers are still unsure if the Internet can replace distributors as a way to provide product information to customers. In contrast, a majority of distributors believe the Internet will not replace their sales and communication functions.
Fifty-six percent of the manufacturers surveyed expect online exchanges to generate loyal customers by 2006. Yet, 60 percent of distributors express serious doubts online exchanges will attract customers.
Sixty-seven percent of manufacturers in the study feel distributors will stock less inventory and rely on other supply chain partners to drop-ship to customers for them by 2006 while 47 percent of distributors believe they’ll outsource logistics by 2006.
“The combination of existing channel relationships and Internet-resistant buyers has brought a new degree of market sobriety to e-business in the supply chain,” explained Fein. “Existing ways of doing business will remain the greatest competition for new supply chain technologies since customers and distributors are reluctant to disrupt supply systems that work.
“Successful distributors are expected to provide customers with online ordering, bidding and product information,” he continued. “As the technological capabilities of distributors develop, manufacturers must make themselves more effective channel partners.”
However, the study found that distributors are uncertain about whether their manufacturers will be investing in traditional channels during the next five years. Forty-four percent of distributors expect manufacturers to take significant measures to help them become more effective in the channel, while 34 percent believe manufacturers are unlikely to make such investments.
The report shows manufacturers must carefully evaluate the business needs of their channel partners before implementing new technologies. However, current supply chain participants are unsure which channel will dominate because manufacturers have expanding choices of intermediaries to perform marketing channel functions.
“Many third-party logistics companies now have thriving materials-management businesses performing traditional wholesale distribution functions,” noted Fein.
To help manufacturers and distributors with channel strategy planning, the report provides four distinct scenarios of the future of B2B distribution channels and supply chains. Each scenario models the supply chain and marketing channels under varying assumptions about the functions of intermediaries, the mix of online and off-line activity, customer adoption rates, manufacturer channel strategies, and the compensation model for supply chain participants.
“Our scenario methodology provides four detailed viewpoints on the future,” Fein said. “Executives can use this report to build sales and marketing strategies for the uncertain future.”
To purchase Facing the Forces of Change: Future Scenarios for Wholesale Distribution visit www.nawpubs.org and receive a five- percent discount for online purchases. This research is based on 1,600 responses from manufacturers, distributors and customers across 50 different industries and 75 in-depth interviews with leading supply chain and distribution channel experts.


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