#aftermarket – Epicor Software Corporation, has introduced a mobile application designed to help automotive aftermarket distributor sales professionals and sales managers increase service dealer account revenue and profitability while improving overall customer satisfaction and loyalty. The new Epicor “Service Insights” app for automotive aftermarket sales professionals is available immediately for use on most Apple iOS and Android-based tablet computers and mobile phones.
Epicor Service Insights is the first of several mobile applications to be offered in conjunction with the company’s Industry Analytics Services for the automotive aftermarket.
The new app enables outside salespeople to more easily manage daily account activities — including monitoring cumulative sales, margins, revenue per invoice, and returns — for each assigned service dealer account. Sales managers can use the app to manage their team members and review financial performance and other critical information for each account. The Web-based solution can be integrated with the distributor or jobber’s business management software and data warehouse, if applicable, providing nearly instantaneous access to the latest sales information and historical comparisons by day, month and year. All data is presented in easy-to-understand visualizations that help users quickly identify red flags and uncover new sales opportunities. Many of these reports and visualizations are also ideally suited to on-site customer presentations.
“The Epicor Service Insights app enables the outside salesperson or sales manager to be more efficient and effective throughout the day by keeping them in touch with the latest performance indicators for each of their accounts and/or employees,” said Scott Thompson, vice president, automotive, retail and distribution solutions for Epicor. “It also helps make every sales call more valuable through access to compelling presentation tools aimed at helping the customer grow their business.”