Auto Service World
News   July 8, 2002   by Auto Service World

DaimlerChrysler Announces Extended Warranty Including Roadside Assistance


DaimlerChrysler Canada has announced it will provide a seven-year/115,000 kilometer powertrain warranty on its Chrysler, Jeep and Dodge brand vehicles.
The warranty, which is fully-transferable to subsequent owners at no extra cost, will be provided at no charge on new 2003 DaimlerChrysler Canada vehicles. Components covered by the “7/115 Powertrain Warranty” include the engine, transmission (transaxle), transfer case and axles. Powertrain component coverage becomes effective following the standard bumper-to-bumper coverage of three years or 60,000 kilometers and extends to seven years or 115,000 kilometers, whichever comes first.
The DaimlerChrysler Canada program also includes seven years or 115,000 kilometers of roadside assistance. Services provided include towing, changing a flat tire, battery charging, delivery of fuel and vehicle lockout service. Towing services are to the nearest authorized DaimlerChrysler service point, provided it is within 35 kilometers.
“Simply stated, our overall quality levels have improved substantially while warranty costs have decreased by 20 per cent in the latest model year and have been reduced by half since 1996,” said Dieter Zetsche, Chrysler Group president and chief executive officer. “Our entire management group has a mindset of making quality the top priority, and this program is yet another milestone in our ‘disciplined pizzazz’ approach. Going forward, no one is better positioned to keep this priority in sharp focus as we combine North American innovation and design with German quality and technology. This new warranty also enables us to break from the pack when it comes to customer peace of mind,” Zetsche said.
“Today’s well-informed customers expect great quality and great after-sale service,” said Ed Brust, chairman, president and Chief Executive Officer, DaimlerChrysler Canada, Inc. “We’re backing up our confidence in our 2003 model cars and trucks and the excellent service provided by our retailers (including over 250 Five-Star certified retailers) with this substantially enhanced warranty which will give our customers long-term peace of mind,” said Brust.


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