Auto Service World
News   July 11, 2005   by Auto Service World

Autobody Event Expands Conference Program


The International Autobody Congress & Exposition (NACE) announced that the 2005 Conference Program is the largest, most comprehensive compilation of sessions, speakers and topics ever.
There are 75 total conference sessions with tracks in Estimating, General, Lifestyle, Management, Sales & Marketing and Vehicle Repair, including sessions focused on and recommended for dealer body shops and claims professionals.
Sessions are offered Wednesday (Nov. 2) through Saturday (Nov. 5) in 90-minute and 45-minute "Crash Course" timeslots. Out of the 75 sessions, 61% are accredited by the Automotive Management Institute.
Some of the conference sessions featured include: Successfully Managing Your DRP Relationships; Understanding Severity 101; How Are You Servicing Your Customers?; Analyzing Steering & Suspension Problems; Customer Satisfaction: The Road to Repeat Business; Auto Physical Damage Performance Measures; Shop & Insurer Relationships: Why Can’t We All Just Get Along?; Repair Quality: Measurements & Benchmarking; Insurance: A Primer for the Body Shop Operator; and Marketing Your Collision Repair Center.
Included in the expanded line-up of conference sessions are topics being offered by Akzo Nobel, BASF, DuPont Performance Coatings, Sherwin-Williams Automotive Finishes Corp., and Valspar.


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