Auto Service World
News   January 25, 2016   by Steve Pawlett

Assured Performance Launches OEM Repair Procedure Compliance App


Assured Performance Network has announced they are launching an application program to document the use of OEM repair procedures for their network of Certified shops.  The Assured Performance OEM Repair Procedure Compliance App automatically transforms the shop’s estimate repair line information onto an interactive checklist and delivers it onto the technician’s hands via a Smart phone, tablet or desktop.  Then, in just seconds, the technician can use the simple touch screen functionality and commands to take photos and provide other documentation as they follow OEM repair procedures in the proper repair of a vehicle.

Using the program only takes seconds for the technicians to properly document the process followed for every repair.  The application also allows management to review and approve the technician’s documentation and see alerts when no documentation is provided. All of the compliance documentation is linked to the original estimate and maintained electronically online in the shop’s dataSAFE as a permanent record.

The new OEM Repair Procedure Compliance App enables shops to ensure quality is built into the repair through an efficient and cost effective process providing the foundation for an internal quality assurance program. Also, documenting every repair with visual proof of compliance provides critical documentation to limit liability exposure.

Compare this highly efficient, cost effective and comprehensive application process to periodic third-party spot check programs. Aaron Clark, former MSO shop owner and Assured Performance vice president of Technical Compliance said, “This technology-driven solution provides a shop with exactly what they need to manage quality and compliance efficiently.  Third-party spot checks may be performed by an untested, untrained, or uncertified individual and can leave huge holes in the documentation, lead to questionable liability coverage, and can be very expensive.”

Michael Quinn, Executive VP of Assured Performance and also a former MSO shop owner added, “Experts all agree that effective quality assurance and OEM procedure compliance must be built into the repair process. Now, our Certified shops have a cost effective tool to manage that.”

The application will be provided exclusively to Assured Performance Certified shops.   Assured Performance will contact all of their certified shops and begin rolling out the program and providing instructions in the coming weeks.