Forum Presentation to Focus on Customer Retention

Important tips on customer retention will be the focus of a key presentation at the 5th Annual Ontario Automotive Service Providers Forum to be held on March 27th, 2013 at the International Centre in Toronto. Ont.

Customer retention refers to the percentage of customer relationships that, once established, a business is able to maintain on a long-term basis. It is a major contributing factor in the net growth rate of the businesses.

As the successful owner of Beech Motorworks in Hamilton, Ont., speaker Alan Beech recognizes the importance of customer retention.  He has worked hard to build his company to be part of the Hamilton community and runs a business with “A Company Built On Trust” as its founding principal.

Be there as he shares his tips on customer retention techniques that have helped him grow his business in addition to improving his customers’ service experience.  Register today at www.aiacanada.com.