September 2010

J.D. Power Reports Decline in Routine Maintenance by Canadians

Certigard Tops Customer Satisfaction Rankings Consumer-reported average annual expenditures on

vehicle maintenance and repair services decreased to $9.8 billion in 2010 from $11.2 billion in 2009, largely due to a significant decline in routine maintenance spending among owners of four-to seven-year-old vehicles, according to the J.D. Power and Associates 2010 Canadian Customer Commitment Index Study.

Also: New Quebec Shareholder for Bestbuy; Motorcar Parts of America Makes Strategic Investment in Toronto-Based Fenwick Automotive; Monroe “Shocktober” Program Returns; Evening at the Ballpark Charity Event Tops $14,000; Affinia Reports Higher Sales For The Second Quarter of 2010; Continental Introduces “Game Changing” TPMS Sensor.

Obituary: Jim Ashton, veteran salesperson, Britton Automotive.