By donalee Moulton In an era where competition is fierce, talent is scarce, and #MeToo is an international movement, traditional male-dominated companies are looking to attract, retain, and promote more women. That strategy is certainly becoming increasingly common in…
By Doug Taylor More and more luxury cars, SUVs, and trucks come with standard or optional air suspension these days. It’s unfortunate, then, that a lot of aftermarket shops consider this kind of work to be out of their…
Our latest walk down memory lane takes a look at how the manufacturing and marketing of lifts has changed over the years. September 2019: Wheels July 2019: Lifts May 2019: Spark Plugs March 2019: Invoicing Systems The more things change?…
In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…
By Geoff Kirbyson You might not know it – or even hear it – but there’s a revolution going on under the hood of the modern automobile. With electric cars rolling off dealer lots in increasing numbers and traditional cars…
By Bob Greenwood, AMAM With service intervals changing due to advanced vehicle technology, holding onto standard methods of doing business can become a major barrier to continued prosperity. Today, management must look at where the business is going, not where…
By Adam Malik What does a fraudster look like? Do they wear a ski mask and gloves? A pulled-down baseball hat and sunglasses? No, not really. To better understand a crook, look at the person beside you. That’s the typical…
Recently released products in the automotive repair tools space include: heavy duty die grinders from Snap-on; low-vibration hammers from Chicago Pneumantic ; a high-torque impact wrench from Milwaukee; and a new service cart from Matco Tools. Welcome to Auto Service…
By Allan Janssen It is a pleasure for me to be at the front of Jobber News magazine. Jobbers and counterstaff who regularly read it may recognize me from the back of the book, where I have lately offered a…
By Allan Janssen The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism. And even in the digital age, it has not lost its…
3 minutes More than 90 percent of the time, texts are read within the first three minutes after receipt. Zipwhip, 2019 State of Texting Report 60% By far the most common business use of texting is to schedule…
Jobbers can help their clients more than they may think when it comes to a shop being properly stocked. The problem, however, is that most shops don’t stock. There are unrealized benefits: eliminating wait times for deliveries, more on-hand products…