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ASW Conversations: Susan Hitchon on making connections
May 4, 2020 by Allan Janssen

Auto Service World · 007 Susan Hitchon on making connections during a pandemic Today we speak with Susan Hitchon, a business coach and licensee of the Automotive Aftermarket E-Learning Center in Ontario. As a business coach with some 25 years

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ASW Podcast 003 Bob Greenwood on the new reality of retail
April 17, 2020 by Allan Janssen

In the face of a pandemic, all the rules of retail have changed. Management expert Bob Greenwood offers a primer on how we’re going to have to look at business through new eyes. We’ve got the details in Episode 3

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Commentary: Training is no longer an option
June 2, 2020 by Allan Janssen

Offering your employees training and career development is a cost of doing business in the modern world.

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Greenwood | Season 3 | Episode 9 Management Trouble
October 21, 2019 by Bob Greenwood

Are you in management trouble? In his latest video, Bob Greenwood reveals 12 signs that a shop is headed for trouble. This is a path you don’t want to be on! Once you know where you’re going wrong, you have

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Greenwood’s Garage | Season 3 | Episode 14: Who are you attracting?
March 23, 2020 by Allan Janssen

Who are you attracting to your business? Management consultant Bob Greenwood says the profitability of your shop is directly related to the kind of clientele you have. Taking in everyone who walks in the door, might lead to a high

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Greenwood’s Garage | Season 3, Episode 15 | Are you in denial?
April 10, 2020 by Allan Janssen

Are jobbers, shop owners, and technicians in denial about what’s going on in the marketplace? It seems so to management consultant Bob Greenwood.

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Greenwood’s Garage | Season 3, Episode 16
April 24, 2020 by Allan Janssen

  Repair shops, service bays, and parts operations are simply not changing fast enough to keep up with advancing vehicle technology and evolving consumer expectations. Are jobbers, shop owners, and technicians in denial about what’s going on in the marketplace?

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Greenwood’s Garage | Season 3, Episode 7: The new aftermarket
August 29, 2019 by Bob Greenwood

Over the next two to three years, auto repair shops in Canada will face a sink-or-swim choice, says management consultant Bob Greenwood. “Vehicle technology will blow many shops out of the water unless they are prepared to transition their business

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Greenwood’s Garage: Are you headed for trouble?
March 4, 2020 by Allan Janssen

Shop owners who monitor their numbers properly on a monthly basis are more in control of their destiny than they may think. If they study the year-to-date trends that their numbers offer, they won’t be driving in the dark. Establishing

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Greenwood’s Garage: Are you in denial?
April 10, 2020 by Allan Janssen

Repair shops, service bays, and parts operations are simply not changing fast enough to keep up with advancing vehicle technology and evolving consumer expectations. Are jobbers, shop owners, and technicians in denial about what’s going on in the marketplace? It

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Greenwood’s Garage: Building the right clientele
March 23, 2020 by Allan Janssen

Latest video: Season 3, Episode 14

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Greenwood’s Garage: How can you tell if you’re headed for trouble?
October 21, 2019 by Allan Janssen

Are you in management trouble? In his latest video, Bob Greenwood reveals 12 signs that a shop is headed for trouble. This is a path you don’t want to be on! Once you know where you’re going wrong, you have

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Greenwood: Create an “Achievement Checklist”
December 20, 2019 by Allan Janssen

After the busy month of November, business goes back to normal in December. Now’s the time to reassess and plan for your future. Are you doing everything you’re capable of with your business? Does your business give you at least

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Greenwood: The true cost of running your business
September 1, 2020 by Allan Janssen

The way you measure your business performance needs to evolve, just as your business practices have evolved over the years.

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New video: Coming tech will ‘blow some shops out of the water’
August 29, 2019 by Allan Janssen

In the latest Greenwood’s Garage video, business consultant Bob Greenwood says shops are facing a sink-or-swim moment.

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Susan Hitchon joins AAEC as Ontario licensee
March 16, 2020 by Allan Janssen

Susan Hitchon has joined the Automotive Aftermarket E-Learning Centre (AAEC) as the Ontario licensee of AAEC’s library of management resources. The incoming chairman of the Automotive Industries Association of Canada (AIA) and a former executive with Sensata Technologies, will provide