Auto Service World

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Market Research & Statistics

CARS_Magazine   News Market Research & Statistics

By the numbers: Non-driving related accidents and more…
June 28, 2016 by CARS Magazine

Stats that put the Canadian automotive aftermarket into perspective.
CARS_Magazine   Feature Market Research & Statistics

By the numbers: Non-driving related accidents and more…
June 25, 2016 by CARS Magazine

75% Percentage of cars that Rolls-Royce has produced since 1906 that are still on the road today. The Economist, 2013 1 in 6 Vehicles on the road that need at least one new belt. Car Care Council 3.2% The 2015…
Jobber_News   News Market Research & Statistics

U.S. New-Vehicle Quality Makes Largest Improvement in 7 Years, J.D. Power Study Finds
June 23, 2016 by Steve Pawlett

  New-vehicle quality improves 6%, double the 3% rate of improvement in 2015 and the largest increase since 2009, according to the recently released J.D. Power 2016 U.S. Initial Quality StudyS (IQS). The study, now in its 30th year, examines…
Cars Magazine  Jobber News   News International NewsMarket Research & Statistics

Service Key To Satisfied Car Customers – NADA Survey
June 22, 2016 by Steve Pawlett

  Owners of American dealerships prefer working with Japanese auto makers even after Detroit’s car companies spent heavily to make domestic retail networks more competitive, according to a new industry survey. Dealers rank Toyota Motor Corp.’s Lexus and Toyota franchises…
Jobber_News   News Market Research & Statistics

Increased Insurance Prices Drive Down Customer Satisfaction
June 21, 2016 by Steve Pawlett

  Overall customer satisfaction for auto insurers declined industry wide due to the negative perception of price increases, according to the J.D. Power 2016 U.S. Auto Insurance Study. Measured on a 1,000-point scale, the study examined customer satisfaction in five…
Jobber_News   News Market Research & Statistics

Majority of Canadian Drivers Likely To Buy A Vehicle Over Next 18 Months
June 21, 2016 by Steve Pawlett

There is significant pent up demand on the horizon for Canada’s new and used car market according to Canadian Black Book. In the company’s research conducted by Ipsos, half (50%) of Canadians say they are ‘likely’ (21% very, 29% somewhat)…

Jobber_News   News International NewsMarket Research & Statistics

Service Key To Satisfied, Loyal Car Customers
June 21, 2016 by Steve Pawlett

  A new U.K. survey says the dealership service department is the main decider of customer satisfaction and dealership loyalty. A J.D. Power survey finds that among highly satisfied customers – overall satisfaction scores of 900 or higher on a…
Jobber_News   News Association NewsMarket Research & Statistics

U.S. Aftermarket To Grow At A 3.7 Percent CAGR Through 2019
June 17, 2016 by Steve Pawlett

  The U.S. automotive aftermarket is expected to grow at a compound annual growth rate (CAGR) of 3.7 percent through 2019, according to the “2016 Joint Channel Forecast Model” produced jointly by the Automotive Aftermarket Suppliers Association (AASA) and the…
Jobber_News   News Market Research & Statistics

Car Makers Turn Their Attention To  Smart Seats
June 11, 2016 by Steve Pawlett

  For years, the automotive seat has served as nothing more than an overstuffed chair with a few buttons on the side to supply some small level of comfort. But with rising consumer expectations and auto-maker competition, the once lowly…
Jobber_News   News Market Research & StatisticsVehicle Technology

The National Research Council Is Spearheading Research Efforts To Develop Innovative Aluminium Products
June 11, 2016 by Steve Pawlett

  A newly formed alliance called ALTec Industrial research R&D Group is consolidating research efforts in the Canadian aluminium sector to develop innovative aluminium products for ground transportation vehicles. As a cost-effective and sustainable material, aluminum is increasingly being used…
Jobber_News   News Business ManagementMarket Research & Statistics

Service Department Key Driver Of Customer Satisfaction, Says JD Power
June 10, 2016 by Steve Pawlett

  The car dealership service department is the No. 1 factor in customer satisfaction and dealership loyalty, according to the JD Power 2016 UK Customer Service Index (CSI) Study. Among highly satisfied customers (overall satisfaction scores of 900 or higher on a 1,000-point…
Auto Service World  Cars Magazine  Jobber News   News Market Research & StatisticsVehicle Technology

Knowledge Centre Exclusive: Lane Departure Warning Systems
June 8, 2016 by Jeff Taylor

Lane-departure warning systems offer a solution to run-off-road accidents… but they’re also a key step in the development of self-driving cars.