As the profile of the average car-owner changes, the aftermarket must learn how to deliver premium service in a way that the customer is convinced they’re getting good value.
ACDelco launches the Consumer Assurance Program: auto parts labor reimbursement and roadside assistance for Professional Service Centre members.
With the growing popularity of webinars is online training ready for prime time?
It’s tough and getting tougher for small shops to thrive in today’s economic climate. Here’s why.
The owner of Cleanline Automotive in Invermere B.C. says reducing impact on the environment is all about choices.
If you’ve got questions, there are readers out there who have answers. If you have tips, we want to hear them. Got suggestions for the industry, or for this magazine? Great! Or if you’re feeling inspired, you can also consider it a virtual soapbox, allowing you to rant to your heart’s content. We’ll listen and then get right up on our own soapbox to reply when you’re done.
Ontario shop owner believes the biggest key to success in business and life is developing strong ties with the people around you.
Management trainer Kelly Bennett releases new program to address one of the industrys biggest concerns