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Midas Seeking to Expand in Quebec City
October 29, 2015 by CARS Magazine

Midas plans to increase its presence in Quebec and is currently looking for franchisees to expand the brand in Quebec City. The organization has plans to add multiple locations over the next two years in Quebec City, Drummondville, and Trois-Rivières.

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Federal-Mogul Reports Third Quarter 2015 Results 
October 28, 2015 by Steve Pawlett

  Federal-Mogul Holdings Corporation has announced financial results for the third quarter ended September 30, 2015. Net sales for the third quarter were $1,824 million, a decrease of 3% versus the third quarter of 2014. On a constant dollar basis, net

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Weld completes asset purchase of HiPer Technology
October 28, 2015 by CARS Magazine

Weld has acquired the assets of HiPer Technology, Inc. “Weld is excited to add HiPer’s products to our portfolio of premium performance lines. This strategic acquisition brings new markets as well as cutting-edge materials and processes to Weld,” said Weld president

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The price of safety
October 26, 2015 by Allan Janssen

Ontario shop owner is committed to fighting dangerous vehicles on public roads.

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The Evolution Of Customer Service
October 22, 2015 by Steve Pawlett

We recently moved to a new neighbourhood, and the weeks following the move involved the requisite trips to the local lumber, hardware, appliance, furniture, and grocery stores, as well as numerous stops at local eateries. During this accelerated shopping period

Jobber_News   Feature Business Management

How Outstanding Customer Service Can Unlock Significant Revenue
October 22, 2015 by Steve Pawlett

By providing an outstanding customer service experience, automotive service providers can generate higher levels of customer retention and unlock significant revenue potential, according to the J.D. Power 2015 Canadian Customer Service Index Long-Term (CSI-LT) Study. The study, which measures the service

Jobber_News   Feature Business Management

How Product Knowledge Can Drive Battery Sales
October 22, 2015 by Tom Venetis

When it comes to building battery sales, technicians are the primary influencers of what is chosen by the vehicle owner. A technician can only be that kind of influencer, however, if the jobber is there to help support him with

Jobber_News   Feature Business Management

Should You Be On Facebook?
October 22, 2015 by Martha Uniacke Breen

Particularly over the last couple of years, Facebook has become much more than a great way to share pictures of the grandkids or hilarious cat videos. It’s become one of the most powerful marketing tools available, and an essential part

Jobber_News   Feature Business Management

VW Emissions Case: A Stark Reminder
October 22, 2015 by Andrew Ross

When news broke of Volkswagen’s alleged violations of emissions laws, my reaction was one of profound and personal disappointment. Let me explain. The accusations (of which there seems to be fairly damning evidence) plainly state that VW engineers had installed

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Weekly Poll: What Can Shops Do to Get Customers to Say “Yes”?
October 22, 2015 by Auto Service World

A U.S. survey found that 35% of drivers have skipped or delayed recommended service or repairs. What is the most effective way for shops to improve this? Tell us what you think at our weekly Reader Poll at  

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Hiring right
October 21, 2015 by Allan Janssen

When there are more positions available than bodies to fill them, it’s more important than ever to have a strategy to keep your benches filled.

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Wagner relaunches website
October 19, 2015 by CARS Magazine

Federal-Mogul Motorparts’ Wagner brand has introduced an all-new website featuring in-depth product and technical resources and a mobile-friendly, responsive design that helps ensure a fast, convenient user experience. The new website is the first communications resource to feature the